Customer Service Manager

Pamela J. Hanna

**** ********** **. ******, ** **069

C: 904-***-**** abkf9a@r.postjobfree.com

EMPLOYMENT EXPERIENCE

PILOT PEN CORPORATION OF AMERICA, JACKSONVILLE, FL

Inventory Analyst (June 2001 Aug 2010)

• Tracked inventory from the time i t was received as bulk through the production

p rocess until it was a finished product and shipped to customer.

• Activated, updated and finalized production schedules.

• Backed up supervisor and manager to create production schedules when needed.

• Supported f loor supervisors concerning over / under production of product and

correct pallet configurations.

• Updated inventory when bulk and open stock product was received either

domestically or internationally. Communicated with purchasing on receiving

d iscrepancies.

• Maintained files on bulk product received, production updates and inventory

adjustments.

• Cycle counted materials as needed.

• Monitored scrap counts for internal and external production.

• Updated all new i tems into the UCC Net (weights, dimensions and pallet

configurations for customers).

• Monitored ticket audit report to ensure t ickets are properly updated / deleted

w hen product is pulled from inventory.

• Assisted in other areas of department when needed (loading t rucks, receiving

and t icketing).

• Assisted management during inventory audit with various reports and counts.

• Analyzed data and presented info to General Manager for review.

AMERICAN TECHNICAL CERAMICS, JACKSONVILLE, FL

INVENTORY CLERK (Nov 2000 May 2001)

• Maintained inventory on micro chip product.

• Processed and shipped orders for product.

MEDPRO STAFFING, JACKSONVILLE, FL

MEDICAL RECORDS CLERK (May 2000 Nov 2000)

• Responsible for the sorting and filing of patient information into medical records.

• Receive and process medical record release forms, insuring security guidelines at all

t imes.

• Research patient data in hospital computer system.

• Provide customer service to patients, law fi rms, doctors, and insurance companies

needing copies of medical records via multi-line phone and direct contact.

YARBROUGH CORPORATION SECURITY

SECURITY OFFICER AND DISPATCHER (Aug 1999 May 2000)

• Monitored access of security gate at TPC Sawgrass, directed visitors to authorized

destinations.

• Performed general office duties (filing reports and t ickets, typing memos, data

entry and research, producing forms etc.)

• Greeted and assisted residents and guests upon entry to office.

WARP KNIT MILLS, LINCOLNTON, NC

KNITTING MACHINE OPERATOR (July 1997 July 1999)

• Supervised the operation of six high speed knit t ing machines

• Assured quality and high production of material

NISTEM CORPORATION, CHESAPEAKE, VA

PRESS MACHINE OPERATOR (Mar 1994 Apr 1997)

• Produced several different products for automobile industry using a variety of

m aterials on press machine while assuring quality of finished product.

B & M MARINE REPAIR COMPANY, NORFOLK, VA

WELDER’S HELPER (Oct 1992 June 1993)

• Assisted welders in the repairs of navy vessels . Maintained fire safety in areas of welding.

• Repaired watertight doors for U.S. Navy ships.

UNITED STATES NAVY, USS SHENANDOAH (AD 44), NORFOLK, VA

MOLDER THIRD CLASS PETTY OFFICER ML3 (June 1988 May 1992)

• Fabricated ship parts and ornamental objects using molten metal.

• Served 18 months as ship’s technical librarian where I was responsible for

cataloging and maintaining navy technical material including, microfiche,

b lueprints and repair manuals. Performed customer service for all ships in battle

g roup concerning said material and research thereof.

SKILLS

M icrosoft Word, Excel and AS400. Filing, data entry, and customer service. Licensed to operate fork lift,

order picker and other warehouse equipment. CPR and First Responder t rained .

AWARDS and HONORS

U.S. Navy Good Conduct Medal, two National Defense Service Medals, two Southwest Asia Service Medals,

Sea Service Ribbon, and Meritorious Unit Commendation.

2005 Outstanding Employee Award (Crane Award) from First Coast Manufacturers Association,

Jacksonville,FL.

REFERNECES

Timothy Witt, Pilot Pen Corporation of America, Materials Manager 904-***-**** ext. 1059

Randy Mazerolle, Pilot Pen Corporation of America, Receiving/Inventory Supervisor 904-***-****

M ike Stevenson, Pilot Pen Corporation of America, Production Manager 904-***-**** ext 1048

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