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Customer Service Manager

Location:
Corpus Christi, TX, 78410
Posted:
October 01, 2010

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Resume:

Erin Ehrle Tagle

***** ****** **** #**

Corpus Christi, Texas 78410

abkf8x@r.postjobfree.com

214-***-****

I am seeking a career that will utilize my competitive edge, my ability to excel under pressure,

and my interpersonal skills, while providing room for advancement. My work ethic, creativity

and artistic flair provide a distinct advantage that will set your company apart from competitors.

Profile

• 3 years experience in development of a start up company in the debt settlement industry

• 10+ years experience of management and development of business within the restaurant environment

• 3 years experience in residential lending industry

• Highly skilled in developing excellent relationships with key decision-makers and business partners to support overall

sales and marketing objectives

• Superb computer skills which include MS Word, Excel, PowerPoint, Outlook, Photoshop, Peachtree Accounting,

Typing 80 wpm, and Internet

Experience

Office Manager/Procurement Manager/Ram-Gear Manufacturing 2008-2010

• Processed bi-weekly payroll

• Managed shop’s inventory and purchasing

• Worked closely with owners and Operations Manager to increase the quality of work, performance, and moral of

employees

• Completed all Human Resources-type tasks

Senior Accounts Coordinator/Account Executive/Team Lead, Financial Freedom of America 2006-2008

• Qualified and assessed in-bound telephone leads for debt settlement program

• Converted qualified, in-bound marketing leads to potential candidates over the telephone

• Verbally executed accurate description of debt settlement program to potential clients, while tailoring it to their unique

needs

• Maintained large base of clientele enrolled in debt settlement program while acclimating them to copious lifestyle

changes

• Served as a liaison between the client, accounting, and settlement department

• Managed a team of six account coordinators working to obtain monthly goals

• Worked closely with my direct manager and other senior account coordinators to implement fresh ideas to keep the

work environment lively and the department inspired

• Received two promotions within a two year time frame

Senior Mortgage Consultant, Centex Home Equity 2005-2006

• Assimilated and transformed internet and telephone leads into prospective clients for refinance mortgage loans

• Tailored loans unique to consumers’ monetary needs and residential qualifications

• Facilitated problem solving techniques to execute loan closure

Bartender/Manager/Trainer, On the Border 1997-2007

• Focused on customer service and built a steady clientele of repeat customers

• Trained and mentored new employees through the initial learning curve of employment

• Developed relationships with management and staff while advancing to higher positions

• Invoiced weekly orders and deliveries to corporate office

• Wrote server and bartender schedules

• Inventoried and ordered liquor weekly

Professional References Available upon Request

• Catered a variety of events, from wedding receptions to golf tournaments

• Participated in On the Border’s Rock Star Rumble, a charity competition

• Employee of the Month: March 1999, May 2002, October 2004

Senior Mortgage Consultant, Concord Acceptance Corporation 2003-2005

• Focused on customer service while building trust and rapport

• Served as a liaison between the customer, processor, and underwriter

• Developed many problem solving techniques to ensure loan closure

• Consistently exceeded monthly sales quotas

• Earned “Winner’s Circle” position: one of 5 top producers, May 2004, June 2004, December 2004, April 2006

Education

University of North Texas, Sociology 1994-2002

Alpha Delta Pi Sorority, University of North Texas 1994-1999

• Intramural Sports Chairperson

• Social Chairperson

• Ronald McDonald House volunteer

• Adopt-A-Highway volunteer

• Cumberland Children’s Home volunteer

Organizations and Awards

• Who’s Who Among American High School Students

• Who’s Who Among American College Students

• Who’s Who Among American Professionals

• Corpus Christi Junior League

Professional References Available upon Request



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