Customer Service Manager

Soraya Jackson

**** ****** ***** ********, ** ***13

404-***-****

***************@*****.***

ADMINISTRATIVE PROFESSIONAL

Profile

• More than six years experience in customer service and support with strengths in account

maintenance and management, reconciliation, support of upper level management and

administrative duties.

• Ability to produce quality work under minimal supervision.

• Exceptional working knowledge of MS Word, Excel, Lotus Notes, People Soft and MS

Outlook.

• Team player and easily adaptable to new innovations and working environments.

• Detailed oriented with the ability to multi-task effiencently and effectively.

Employment

Genuine Parts Company, Atlanta, GA

Payroll Tax & Accounting CSR 11/2007-Present

• Responsible for monthly maintenance of general ledgers as well as account

reconciliations and journal entries.

• Support Upper Level Management in account inquiries relating to employees of acquired

companies.

• Perform call triage to maintain quality control of influx of calls resulting in customer

issues being routed and resolved expeditiously.

• Oversee daily expense report processing and company credit card account settlements.

• Manage general accounting processes of Inter-Company and work with internal and

external auditors during reviews and audits to ensure compliance with qualified requests.

• Composed and edit general correspondence forwarded to company clients and vendors.

• Research and resolve outstanding balance sheets and bank reconciliations.

Keane Incorporated

Help Desk Administrative Assistant, Atlanta, GA 5/2006-9/2007

• Initial point of contact for clients requesting technical support for company software as

well as clients visiting site.

• Performed call triage to generate and assign tickets to be resolved.

• Managed call tracking system and provided status updates on outstanding tickets.

• Assisted software consultants in trouble-shooting and resolution of tickets resulting in

shorter turnaround time of ticket resolution.

• Efficiently navigated multi-lined switchboard frequented by company clients.

• Provided administrative support to Regional Client Service Manager such as creating

routine correspondence by way of memos and follow up calls as well as managing Time

Keeper for department employees.

• Prepared and distributed monthly minute meetings.

Morehouse Medical Associates

Patient Service Representative, Atlanta, GA 11/2004-7/2005

• Registered patients into medical office via IDX software.

• Provided extensive administrative support to staff and medical faculty.

• Collected customer co-payments and posted payment arrangements to patient

accounts.

• Completed journal entries of daily payments collected and prepared financial report

for Practice Manager.

• Responsible for appointment scheduling and insurance verification.

• Prepared medical office revenue collected for daily bank deposit.

Education

Clark Atlanta University, Atlanta, GA 8/1998-5/2000

Riverdale High School, Riverdale, GA 9/1997-6/1998

References Available Upon Request

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