Administrative Assistant Customer Service
Resume:
CAREN SPERFSLAGE
************@*******.***
Office Manager ~ Executive Assistant ~ Administrative Assistant ~ Receptionist
Medical, Marketing, Telecommunications and Government Affiliated Experience, Appointment Scheduling,
Supervisor, Travel Arrangements, Meeting Coordination, Document Creation, Travel and Expense Reporting,
High Volume Phone Work, Special Projects Coordination
Dependable professional with years of experience in providing effective and comprehensive support in
various roles in a professional business office environment. Possesses the highest degree of integrity,
supported by a flawless record of maintaining confidentiality. Adaptable to changing situations and flexible
about working overtime. Years of administrative support, secretarial functions and front office coordination.
Career Accomplishments
• Communication skills both written and verbal
• Ability to supervise, prioritize and delegate
• Assertive approach to meeting day-to-day job responsibilities
• First rate customer service skills with energetic personality
• Computer literate with years of experience
• Project management with excellent problem solving and analytical skills
• Able to organize multiple responsibilities simultaneously
• Implementation and coordination of procedures and processes
• Marketing and sales expertise at the assistant level
• Responsible event and meeting coordinator at corporate and executive levels
• Interface well with all levels of management
• Function well in a fast paced, high pressure atmosphere
• Ability to maintain confidential information
• Reliable and punctual judgment
• Medical experience
• Strong self motivation with high degree of initiative
• International relations and correspondence
• Coordination of executive relocations
• Screening of high volume phone calls at all levels of management
• Tradeshow experience
• Expense reporting and travel arrangements; both domestic and international
Professional Experience
Manpower Corporate June 08 - Present
Staffing Specialist
Obtain detailed assignment information from customers and utilize it to provide effective customer service.
Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for
assignments.
Administer the training of temporary employees to upgrade their skills for assignments.
Fill customer work orders with qualified temporaries.
Monitor temporary employee attendance and performance using the phone and Quality Performance
Program.
Troubleshoot to resolve the problems or complaints of customers and temporaries.
Coach and Counsel temporaries to ensure quality performance and job satisfaction.
Implement company award programs to recognize the good performance of temporaries.
Business Development: Conduct outside service calls to ensure quality customer service and expand business.
Conduct outside service calls to reactivate inactive customer accounts.
Make key skill telephone sales calls to acquire new business.
Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement programs to customers
in order to secure or maintain their business.
Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their
business.
Recruit temporary employees to form a pool of applicants for high demand skill areas.
Administrative Support: Answer telephone to provide desired information for customers and temporaries.
Maintain customer and temporary employee records to ensure completeness and accuracy.
Check the credit ratings of customers.
Complete the SA16 record to log the week's sales/service activities.
Crystal Care Home Health Services, Inc. March 07 - June 08
Administrative Assistant, Receptionist
• Coordinated all front office responsibilities with patient/clients, nursing staff and outside employees
• Answered multi line phone system; screened and responded to all telephone calls
• Scheduled appointments, greeted visitors and handled all necessary front office business
• Planned and coordinated company conferences and luncheons
• Read and routed all incoming company mail
• Conducted all new employee orientations
• Responsible for inventory and ordering of all office supplies
• Coordinated all home health 485 paperwork from initiation through receiving doctor’s signature
ATAPro, Inc. April 2003 - March 2007
Administrative Assistant
• Administrative Assistant to the President, overseeing HR and CS functions for company clients
• Oversaw administrative staff and managed outside contractors projects, schedules and completions
• Primary contact with clients on GSA schedules, contract negotiations and online status reporting
• Planned and coordinated workshops, seminars and luncheons
• Preparation of all workshop and seminar handouts
• Maintained travel arrangements, answered company phones, responded to emails received on company
website and prepared correspondence
VarTec Telecom, Inc. July 1998 - March 2003
Executive Administrative Manager
• Executive Assistant to founding owner of company whose acting roles were CAO, EVP of HR and
President of VarTec Business Trust
• Supervised 4 executive assistants and oversaw 21 administrative assistant within the company
• Coordinated schedules and travel for two company airplanes
• Prepared top level executive employment contracts, conducted first day orientation and coordinated new
executive office preparations
• Managed executive floor; scheduled executive fitness center, ordered office supplies, kitchen supplies,
supplied furniture needs, scheduled executive conference rooms, coordinated all executive catering for
high level meetings
• Coordinated and made all necessary arrangements for calendars, including personal and professional
events
• Made travel and entertainment arrangements, screened all phone calls, read and responded to executive
emails, opened and routed daily mail, prepared all correspondence
• Maintained database for 2000+ employees for anniversary dates and presented certificates
• Managed company committee for personal and financial needs of employees
• On behalf of the company, responded to all philanthropic request
• Coordinated executive’s family functions, maintained schedules for 5 children
• Maintained schedules for working staff of executive’s 3 homes
• Assisted with the management of executive’s 2 personally owned ranches, coordinated staff at each and
planned company functions
• Maintained executive’s family owned fleet of cars; registration, inspections and maintenance
Prior to this position, I held the title of Administrative Assistant within the Marketing Department of VarTec.
Education
• First Baptist Academy (High School), Dallas, Texas
• Eastfield Community College, Dallas, Texas
• Ouachita Baptist University, Arkadelphia, Arkansas
• PCI Health Training, Dallas, Texas
CEU Courses
• Project Management
• Improving Productivity
• LEAD (Supervisory and Management Course)
• Diversity in the Workplace
• Time Mastery
• The Power of Writing
Contact this candidate