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Customer Service Manager

Location:
East Leroy, MI, 49051
Posted:
October 01, 2010

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Resume:

Debra Inman

**** * **** ****

East Leroy, MI **051

Cell: 269-***-****

E-mail: abkf7v@r.postjobfree.com

An purchasing opportunity that requires strong organizational skills, expert knowledge of

systems & operations, with the demonstrated ability to define expectations, enhance

efficiencies and reduce costs.

● Purchasing Manager for Alcoa and Senior Commodity buyer for Parker Hannifin,

divisional buyer for four plants with over 27 year of manufacturing buying

experience managing over $13,000,000 in annual buying

● Implement a vendor managed program with local supplier to supplier barstock and

products daily into Parker Hannifin facility, annual saving $50,000

● Successfully implemented a corporate board allocation program between suppliers

and 5 packaging plants that created just in time program with Tenneco Packaging

to reduce inventories

● Team player in leading the implementing “lean manufacturing” in purchasing by

utilizing KanBan for resins, o-ring and mold rubber parts reducing our inventory

by 4% on these product lines

● Won 3 corporate awards for: plant toxin elimination, building a supplier

partnership with Procter and Gamble, and as a team leader for a defect reduction

for James River

● Increased on time deliveries and reduced lead times one week by negotiating

contacts with suppliers to hold 60 days inventory

● Developed a systematic approach to ordering & purchasing in house materials

that reduced our initial turn around times from 7 days to 24 hours on PO

● Identified and resolved a transportation problem that netting the company a

saving of over $500,000 in lost freight costs

● Condensed purchasing order (PO) usage by implementing blanket PO programs &

P-cards buying reducing the costs of processing PO’s: net saving $70,000.

● $850,000 annual saving with Parker Hannifin through supplier reduction and

Network Procurement Agreements

● Successfully closed 4 plants and moved existing parts to new suppliers and

internally including PPAP approvals without missing any shipments or deliveries

Work History

2007-2009 DENSO Manufacturing, Battle Creek, MI, Advance Buyer

Capital equipment buyer for the Michigan, Canada and Arkansas plants

including utilites price negotiations and forecasting

2000-2007 Parker Hannifin Pneumatic, Richland, MI, Senior Buyer II

Responsible for the divisional commodity buying for 4 facilities including

contract negotiations, supplier management and cost reductions.

Relocating product lines and equipment and outsourcing of parts and

products.

1997-1998 Alcoa Aluminum, Hernando, MS, Production & Purchasing Manager

Responsible for daily operations, managing scheduling, alloy purchasing

& forecasting gas futures, transportation, customer service, purchasing and

inventory

1996-1997 Pacific Southwest Packaging, Modesto, CA, Operations Manager

Consultant for new facility, developed systems and trained

employees in customer service and production scheduling

1993-1995 Tenneco Packaging, Grand Rapids, MI, Production Control Manager

A senior direct report to the V.P. of the packaging division, successfully

managing all pre-press operations including purchasing, estimating,

graphic arts, customer service and quality control departments, including

reviews, budgets and fiscal year growth planning.

1989-1993 James River Corporation, Milford, OH and Kalamazoo, MI

Process Manager, Responsible for five key departments: quality control,

graphic arts, new business, engineering, and purchasing.

National Sales account manager for one year responsible for over 12

million dollar in sales

1987-1989 Summit Polymers Inc., Kalamazoo, MI, SPC Coordinator

Coordinated efforts with the quality department to ensure that we were

meeting our auto supplier’s specifications, QS standards, quality

requirements and successful implementation of product changes

1987-1989 Kellogg Community College, Battle Creek, MI

College Instructor, taught business and interpersonal communications

1974-1983 General Foods Corporation, Battle Creek, MI

Senior Food Technician, working in research and development, an

instrumental team player in the development and implementation of the

Fruit and Fibre cereal product lines

Bachelor of Science in organizational communications and business management from

Western Michigan University; graduating in 1987 with a GPA of 3.0.

Production Planning, Master Scheduling and MRP: University Wisconsin

Statistical Process Control: American Supplier Institute

Failure, Mode and Effects Analysis: University of Tennessee

ISO 9000 and Auditor training from KVCC

Controlling Quality Goods and Services: WMU



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