Customer Service Quality Assurance
Resume:
David K. McCune
( **** Winslow Avenue N.W. ~ Massillon, OH 44647 330-***-**** (
abkf78@r.postjobfree.com
~ Operations Management ~ Customer Service ~ Quality Assurance ~
Team Leader ~
Skills and Qualifications
Energetic, Enthusiastic, and Professional with more than 10 Years of
Experience in All Aspects of Customer Service, Manufacturing & Quality
Improvement Processes / Procedures, and Shipping & Receiving, with a
history of Project Leadership, Community & Corporate Relations, including a
Proven Ability to Attain Positive Results While Working with Diverse Groups
of People from All Fields of Endeavor.
Areas of Expertise:
Customer Service Toyota Work System Self Motivated & Assertive
Disciplines
Project Leadership Excellent Communication Able to Achieve Set
Skills Objectives
Community & Corporate Contract Administration Training & Coaching
Relations
Co-Operative Work Processes Consensus Building Team Building
Brainstorming, Facilitating & Manufacturing & Quality Computer (Microsoft)
Problem Solving Improvement Measures, Literate
Procedures & Processes
Professional Experience
Matalco Aluminum
Canton, Ohio ~ 2010
Production Scheduler & Shipping Manager
. Responsibilities Included But Were Not Limited To:
. Entering of All Ordered Material Into Computer Data Bank
. Scheduling of All In Process Material
. Customer Service In Regard To Quality, On-Time Production, and
Shipment of Product
. Scheduling Shipments of All Outbound Product
Time Customized Staffing Solutions.
Ashland, Ohio ~ 2008-2009
On- Site Manager
< Responsibilities Included But Were Not Limited To:
< Staffing / Scheduling / Directing Workforce
< Training of All New Employees
< Implementation / Adherence of All Policies, Goals, Objectives, and
Procedures
< Customer Service In Regard To Service, Product Quality, etc
< On -Time Shipment of Product
< Quality of All Outgoing Material Through Visual & Dimensional First
Article Inspection
Union Metal Corporation
Canton, Ohio ~ 2005-2008
Quality Assurance Technician
< U.M.C. Certified Quality Assurance Technician - Verified design of
product to blueprint - First Article Inspection -Verified overall
quality of product. Worked in conjunction with Engineering Department in
regard to problems that occurred with design issues. Certified In:
Aluminum Penetrate, Magnetic Resonance, Visual, & Level I Ultra-Sonic
Weld Inspection Processes -
< Lab Tech - Trained In Destructive and Non Destructive Testing Procedures
< Warehouse Quality Technician - Verified quality of incoming material,
verified certifications and specifications of incoming product, verified
incoming material invoices, rejected / quarantined sub-par product for
disposition, verified and documented material DATA.
U. S. W.
Canton, Ohio ~ 2002-2005
Community & Corporate Liaison
< Developed Working Relationships With Leadership of: Development,
Educational, Manufacturing, Political, Labor, and Social Services of The
Greater Stark County Community.
Massillon Stainless Incorporated
Massillon, Ohio ~ 1999-2002
Facility Liaison
< Served as Administrator of Blue Ribbon Search Committee
< Worked with National, State, and Locally Elected Officials along with
the Ohio Employee Ownership Center and State and Local Development
Departments in attempt to secure ongoing facility viability
Manufacturing Production Team Leader
< Responsibilities Included But Were Not Limited To:
< Scheduling & Directing Departmental Workforce
< Weekly / Day to Day Manning Of Production Units
< Planning & Directing Departmental Production Activities Coordinating
Manufacturing Requirements With Production Planning Department along
With Other Departmental Team Leaders as Necessary
< On-Time Production of Departmentally Scheduled Product
< Quality of In-Process Departmental Product
< Working With Customer Base During On-Site Visits in Relation to In-
Process Quality Issues & Concerns
< Proper Documentation of Daily / Weekly Production DATA
Manufacturing Quality Assurance Lead Turn Inspector
< Responsibilities Included But Were Not Limited To:
< Quality Assurance Instructor for New Employees
< Responsible for In Process Product Quality Meeting Customer
Specifications - I.E. Surface, Width, Gauge, Finish, etc, utilizing
Micrometers, Calipers, Shearing Devices Etc -
< Responsibilities included: Instruction / Supervision of In Process
Quality Assurance Personnel, First Cut Metallurgical Test Pieces, Proper
Entry of Quality DATA by Production Line Inspectors, Proper
Documentation of All Quality Related DATA I.E. Daily, Weekly, etc
< Working With Customer Base During On-Site Visits in Relation to In-
Process Quality Issues / Concerns
Lukens / Bethlehem Steel Corporations
Massillon, Ohio ~ 1991 - 1999
Facility Liaison
< Served as Administrator of Employee Buyout Association
< Worked with National, State, and Locally Elected Officials along with
the Ohio Employee Ownership Center and State and Local Development
Departments in order to secure ongoing facility viability.
Certified Customer Relations Advocate - Worked directly with customers in
regard to customer related issues and concerns. I.E. - Service, Quality,
Sales, On-Time Delivery etc. -
Manufacturing Production Team Leader
< Responsibilities Included But Were Not Limited To:
< Scheduling & Directing Departmental Workforce
< Weekly / Day to Day Manning Of Production Units
< Planning & Directing Production Activities Coordinating Manufacturing
Requirements With Production Planning Department along With Other
Departmental Team Leaders as Necessary
< On-Time Production / Shipment of Departmentally Scheduled Product
< Operating Production Machinery As Needed IE - Inspection Benches, Steel
Slitters, Temper Mills, etc
< Quality of In-Process Departmental Product
< Working With Customer Base During On-Site Visits in Relation to In-
Process Quality Issues & Concerns
< Proper Documentation of Daily / Weekly Production DATA
< Training of All New Department Employees
Education & Certification
The Ohio State University - Labor Education and Research Service -
Certificate In: Contract Administration, Arbitration Preparation, &
Expedited Arbitration Advocacy
Joiner & Associates - Certified In Nummi Toyota Manufacturing Work System
Disciplines: IE - Customer Service / Advocacy, Problem Solving,
Brainstorming & Consensus Building, Production & Quality Improvement
Measures, Tack Time Implementation & Administration, and Team Building
Union Metal Corporation - Level II Certificate In: Aluminum Penetrate,
Magnetic Resonance, Ultra-Sonic, & Level III Visual Inspection Processes
Washington Steel Corp., Lukens / Bethlehem Steel Corp.'s - Certificate In:
Heavy Transport (80,000lbs.) Vehicle Operation, Light, Medium, Heavy Tow
Motor Operation, Floor Crane Operation
Massillon Washington High School - Diploma
Accomplishments / Contributions
Elected to Massillon City Council
. Chairman - Police & Fire Committee
. Member - Community Development & Annexation and Rules & Courts
Committees
Co-Founder and Chairman of Stark County Manufacturing Advocacy Council
Co-Founder and Administrator of Company Bright Ideas Program
Led Implementation of Team Based Co-Operative Work System at Massillon
Stainless Inc.
. Facility recognized by Stark County Labor Management Council as
Organization of The Year
Secured State of Ohio Department of Development 3 million-dollar low
interest loan for Massillon Stainless Inc.
Testified Before The Financial Institutions & Consumer Credit Sub-Committee
of The Committee on Financial Services of The United States House of
Representatives in Support of Creation of Employee Ownership Bank Within
Nation's Treasury Department.
Formed and served as Administrator of Washington Steel Employee Buyout
Association & Massillon Stainless Inc. Blue Ribbon Committee. Both
Association and Committee worked in conjunction with Elected Officials of
All Levels Government as well as The Ohio Employee Ownership Center, The
State of Ohio Development Department and the City of Massillon on the
effort to secure ongoing viability of stainless cold rolling facility.
Orchestrated the formation of Strategic Alliance between NEOCAM, a group of
800+ small to medium sized manufacturers and the United Steelworkers of
America.
Served as Facility Liaison of Stainless Cold Rolling Facility for Bethlehem
Steel and Massillon Stainless Inc.
. Secured State Department of Development Low Interest Loan
. Formed and Served as Administrator of Employee Buyout Associations
. Led Tours of Facility / explained facility capabilities / answered any
questions in regard to facility.
Participated In Implementation of State of Ohio Best Rx Discount
Prescription Card Program
. Presented Informational / Instructional Forums To Non-Profit
Organizations, Hospital Aid Groups, Senior Citizen Groups, Community
Interest Organizations, Chambers of Commerce, etc.
Participated in Campaign of National Elected Official
. Received significant recognition
Reference List
Mr. Steve Paquette - Professional / Personal
President, Stark County Development Board
330-***-**** ext.- 14
116 Cleveland Ave. N.W. Suite 680
Canton, Ohio 44702
Senator Kirk Schuring - Personal / Professional
330-***-**** - cell
1817 Devonshire N.W.
Canton, Ohio 44708
Mayor Frank Cicchinelli - Professional / Personal
City of Massillon
Municipal Government Annex
151 Lincoln Way E.
Massillon, Ohio 44646
Mr. Ollie Patrick - Personal / Professional
Facility Coordinator - Retired
Massillon Stainless Inc.
2545 Meadowside Rd. N.W.
Massillon, Ohio 44647
Mayor Toni Middleton Professional / Personal
330-***-**** - cell
City of Alliance
504 E. Main St.
Alliance, Ohio 44601
Mr. Bob Fothergill - Personal
646 Noble Place N.W.
Massillon, Ohio 44647
Ms. Dawn Green, CSP - Professional
Time Customized Staffing Solutions
Area Manager
419- 207- 0333
419- 651-4040
122 W. Washington St.
Ashland, Ohio 44805
Mr. Guy Pietra - Professional
Human Resource Director
Union Metal Corporation
1432 Maple Avenue N.E.
P.O. Box 9920
Canton, Ohio 44711
Mr. Jim Barcus - Professional
Plant Superintendent
Matalco Aluminum
4420 Louisville Street N.E.
Canton, Ohio 44705
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