Customer Service Sales

Lakeyia A Jones

**** **** ******* *****

Apt. ***

Huntsville, AL 35806

USA

Email:**********@*****.***

Home: ***- ***- ****

Work Experience

Comcast Cable (01/04/2010 - 6/25/2010) - Customer Account Executive(Billing

and Repair)

Huntsville, Alabama United States

Supervisor: Dorian Fowler - 256-***-****; Contact: Yes

Salary: $10.50 per hour

Hours per week: 40

Duties: This is an entry-level position in the call center, responsible for

performing a variety of customer service functions such as billing, repair

and sales duties. The individual professionally interacts with customers

and non-customers via telephone who are seeking information about Comcast

rendered services. The individual is responsible for a full range of

knowledge regarding cable television products and integral workings of

cable and for providing accurate information concerning cable services,

programming and product pricing. The individual must have a sales

orientation, exceptional soft telephone skills and a keen ability to

understand broadband technology

Allied Barton Security Services (05/01/2009 - 11/26/2009) - Security

Officer

Birmingham, Alabama United States

Supervisor: Jim Kelley - 205-***-****; Contact: Yes

Salary: $8.25 per hour

Hours per week: 40

Duties: Always come to work and are on time

Have a neat, professional appearance

Have a friendly and professional demeanor

Are good communicators

Understand and successfully execute Post Orders

Are capable of handling typical issues

Report logging

Detect, Deter, and Observe

Patrolling

Education

College/University

University of Phoenix (08/27/2009 - Still Attending)

Birmingham, Alabama

United States

Degree: - Major: Criminal Justice

GPA: 3.08- Semester Hours: 27

Description: This is an online University where I am obtaining my Criminal

Justice Degree. Right now I have 27 credits and will have 33 by the end of

the summer. I can obtain any information needed from my University to prove

my hours, my status as a full time student, and my current GPA. My

graduation date is scheduled for May 2011

Additional Information

Training - Master Security Officer Level 5 (06/01/2009)

10

This is a Master Security Level Course that starts at level one and goes to

level 5. After level 5 you are certified as an MSO Level 5. I also have

been certified as FSO(Fire Security Officer), Manufacturing Security and

Industrial Security Officer, AD102, CPR and First Aid, SOBC, Account

Standards, Bill Codes by Job Report, Billing Procedures, Customer Intimacy,

Emergency Preparedness, and Customer Relations

Contact this candidate