Customer Service Sales

Patricia L. Manby

***** ********** ****, ******, ** 80831

719-***-**** (Home); 719-***-**** (Cell)

abkf4h@r.postjobfree.com

Skills, Abilities, Strengths:

. Microsoft Office Suite: Outlook, Word, Excel (advanced: functions,

pivot tables), PowerPoint, Access (basic)

. Internet: research, social media (Facebook, twitter), e-commerce

. PeopleSoft (PS) Financials: general ledger, processing, queries, tree

maintenance

. Other Software: QuickBooks Pro, FileMaker Pro, Visio

. Dependable, solid work ethic, value integrity and honesty, quick

learner, flexible, able to multi-task to meet and exceed deadlines,

self-motivated, team player, forward thinker, employ research and

analysis to problem solve and strategize, detail oriented, good

communicator (negotiating, networking, training, writing, customer

service)

. Other: training and mentoring, teaching (work-related; home-schooled

eight years); organizing (formed citizen action group to defend

property rights; researched issues and obtained pro-bono attorney for

trial in federal court); past president and media contact for local

citizens group that required public speaking/debating events,

television/ radio appearances, and writing position papers for

national distribution

Education:

Regis University, School for Professional Studies (SPS), Colorado

Springs, CO

Bachelor of Science, Double Major: Accounting and Business

Administration (Finance Emphasis); Graduated

May 2006, Summa cum laude, 3.97 GPA; received the SPS "Excellence in

Accounting" Award for 2006

Pikes Peak Community College, Colorado Springs, CO (Macroeconomics)

Rock Valley College, Rockford, IL (Associates in Accounting program,

completed 8 classes)

Certificates: Jackson Hewitt, Colorado Springs, CO: Tax Preparation;

PeopleSoft University, Denver, CO:

Intro to PeopleSoft for Financials, General Ledger I, and

PS/nVision for GL Reporting

Work Experience - Accounting:

The Navigators, Colorado Springs, CO (12/97 - 7/09)

Finance/Accounting Manager (10/02 to 7/09) - Reported to the

Director of Communications

. Managed financial operations of all departmental business

units: Marketing Agency (print media), Media Services (video),

Navigator Internet services, Dawson Media Publishing (niche

publishing entity), and Public Relations; posted fund

accounting entries to PS general ledger (GL): receivables,

payables, corrections, month-end and year-end adjustments;

analyzed financial data and prepared monthly financial and ad-

hoc reports for management; developed strategic plans for

increasing funding and efficiencies; created and maintained

project job tracking systems; reviewed and approved all

corporate purchase card transactions; reconciled online

conference registration activity to the GL and processed and

posted registration journals

. Forecast and prepared annual Communications' budget (all

departments); monitored performance and prepared monthly

variance reports; communicated budget issues and reports to

management

. Dawson Media Publishing: estimated and capitalized new product

costs; monitored inventory turnover and posted cost of goods

sold; calculated and paid royalties; assisted Dawson Media

Director with legal tasks involving trademark, copyright and

author contract issues; researched and developed business plan

that included a 10-year analysis of product sales and profit

. Assisted with HR tasks: forecast current/anticipated staffing

levels; advised management regarding staffing decisions and

issues; and maintained all HR files (high level of

confidentiality required)

. Team Member: Communications Executive Team (CET); Navigator

Building Occupants Committee (BOC); BOC Finance Committee

. Accomplishments: Implemented improved job tracking systems

favorably impacting project income and core funding for

Communications; developed merger options for Dawson Media

Publishing's transition to NavPress (main publishing arm of

The Navigators) resulting in an additional $50K to

Communications for prior subsidy expenses; designed

forecasting tools to bid large video projects; raised budget

reliability to a new level using historic data analysis,

forecasting techniques, and common sense skills

Financial Projects Coordinator (12/97 - 10/02) - Reported to the

Treasurer (97-00), then to the Controller (00-02)

. Directed the annual corporate budget process for over 30

accounting units ($110M+ non-profit); used Access to

consolidate departmental budgets into the corporate budget and

Excel to upload them to the PS budget ledger; trained and

mentored staff in preparing budgets

. Compiled and prepared semi-annual reports to the Board of

Directors; required skills: MS Word, PowerPoint, Access,

writing, editing, designing, and presentation

. Completed special projects as assigned, e.g., developing

monthly cash reports for CFO and responding to various

external financial surveys

. Assisted Treasurer in monitoring financial performance of the

organization (research, ad hoc reports)

. Posted journal entries to the GL; used Excel pivot tables and

queries to problem solve; maintained PeopleSoft system trees

for GL accounts, departments, and project accounts; reconciled

bank statements; assisted CPA with year-end audit tasks and

calendar year-end trust tax returns

. Accomplishments: Documented 9-month budget process and

instituted training classes for budget preparers; learned/used

advanced Excel to revise the budget tool and upload the

corporate budget into PS; upgraded Board of Directors' reports

by improving design, content, and functionality; assisted

staff with ongoing accounting/miscellaneous issues using

customer service, networking, and research skills

Trinity Christian School, Colorado Springs, CO (1/96 - 7/97) -

Reported to the Principal, 30 hrs/week; and

Lewis Palmer Charter Preschool, Monument, CO (9/96 - 6/97) - Reported

to the Director, 10 hrs/week

Finance Officer (Trinity) and Full Charge Bookkeeper (Lewis Palmer

Charter Preschool)

. General ledger: posted receivables, payables, payroll,

correcting, month-end and year-end adjustments

. Prepared monthly financial statements for management and

developed ad hoc reports

. Responsible for bank deposits and bank reconciliation,

invoicing, and collections

. Prepared all payroll reports, payroll tax payments, and annual

W-2 statements

. Accomplishments: Researched how to use QuickBooks and set up

initial accounting system for both schools resulting in

improved accounting efficiencies and reporting needs; obtained

legal advice, completed and filed Form 1023, Application for

Exemption, establishing non-profit status for the Lewis Palmer

Charter Preschool; increased collections for both schools via

timely invoices, statements, and customer service

Master Books (Publishing), Colorado Springs, CO (3/95 - 1/96; company

sold and dissolved 1/96)

Full Charge Bookkeeper/Accountant - reported to General Manager

. General ledger: posted payables, payroll, correcting, month-

end and year-end adjustments

. Assisted contracted accounting/tax expert with month-end and

final fiscal year-end close

. Prepared monthly financial statements for management

. Responsible for bank deposits and bank reconciliations, vendor

data base, and collections

. Tracked inventory and calculated cost of sales; posted and

paid royalties

. Fixed assets: tracked and posted depreciation entries

. Reporting: payroll, sales tax, W-2 statements; taxes: prepared

payroll and sales tax payments

. Accomplishments: Learned new publishing accounting software;

assisted outside accounting expert in researching and devising

steps to correct a $60K beginning account balance error

created during system set-up; used communication skills to

reassure anxious vendors regarding late payments during the

final months of operations before the company was sold;

opportunity to maintain integrity while working through

several ethical dilemma situations

Other Work Experience:

. Accounts Payable Clerk/Ledger Accountant - Camcar-Textron

Manufacturing, Rockford, IL

. Personal Banker - United Bank of Rockford, Rockford, IL

. Educational Consultant/Manager, Direct Sales - Discovery

Toys, Rockford, IL

. Engineering Administrative Assistant - Sundstrand Aviation,

Rockford, IL

. Temporary - Public accounting, tax preparation (Jackson

Hewitt), law and insurance offices

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