MR. STACEY WILLIAMS

**** **** **** ****** **********, Illinois 62223

Phone: 314-***-****

STRATUS BUILDING SOLUTIONS: December 2007 - October 2009

Operations Manager

Performed customer account inspections, client relations contacts, and

staff relations duties, in order to maintain quality control. Trained all

new Unit and Master Franchisees in office cleaning and floor care

procedures. Provided customers with customized and detailed estimates

(commercial cleaning, floor care, special work orders, renewal and

revisions on existing contracts.) Scheduled special work with customers

and franchisees, followed up with new franchisees (worked in the field with

them to assure quality on new job starts, transfers and special

projects). Completed and submitted required forms (acquisition forms, new

client start forms, quality control inspections, etc), maintained regional

office log books and reported to Regional Manager.

KIMCO CORPORATION: 2005 - November 2007

Area Manager

Manager, supervised 25 Ameren sites, located throughout Missouri and

Illinois. Four sites being Ameren UE Power Plants we provided commercial

cleaning services during two shifts, seven days per week using union

employees. I was also in charge of hiring, promoting, disciplining,

training of 50 - 60 employees and subcontractors. Worked with crews at

various sites to assist in proper training (detailed cleaning techniques

and procedures coupled with appropriate safety measures ). In addition, I

was involved with scheduling and assisting with floor care procedures to

assure client satisfaction. Also responsible for performing PDA inspections

via internet and ordering of all equipment and supplies (cleaning, paper,

and plastic) required to service existing accounts. Responsible for

maintaining and improving customer relations through meetings with clients

and staff to discuss current concerns. Reviewed and submitted all time

sheets, using the E Pay System. Salary = upper $30's

COMPREHENSIVE BUILDING SERVICES, INC: December 2000 - July 2004

Regional Account Manager

Made daily contacts with clients in regards to quality of cleaning, floor

care estimates, contract renewals, etc. Provided expertise in all facets

of contract cleaning, supervision of contract cleaning staff and sub-

contract cleaning staff. Managed work force comprised of various

nationalities. Clients included banks, medical facilities, retail

businesses, and multi-office buildings of all sizes. Responsible for

hiring, supervision, reviews, promotions, etc. for all staff. Other duties

included ordering supplies, conducting written inspections, controlling

budget, providing clients with written estimates for requested special

work, as well as any additional customer or staff relations tasks as

needed.

B-G MAINTENANCE MANAGEMENT: November 1994 - August 2000

Operations Manager

Supervised all facets of the contract cleaning for several client accounts

ranging from small businesses, to those staffed with 40 to 50 employees.

Responsible for supervision of day and evening staff, including hiring,

promoting (attempted to promote from within) and managing a work force of

approximately 200 people. Also maintained customer relations through

hands on management of all new accounts. Ordered all paper and cleaning

supplies needed within the company, delivered cleaning supplies to the

client accounts, and provided many of the necessary equipment repairs.

Maintained client satisfaction through intermittent walk thru inspections,

controlled the budget and processes many of the time sheets for staff.

Project Manager

Supervised all facets of the cleaning of the Riverport Complex, as well as

troubleshooting and resolving issues in other accounts. In charge of new

account start ups, sales of additional services to clients, staff,management (interviewing, hiring, training, promoting), performing quality

assurance inspections, designing quality control programs and meeting with

clients on a daily basis to monitor service quality and attain client

expectations.

APANN BUILDING MAINTENANCE CO: April 1992 - October 1994

Operations Manager

Operations Manager for the Special Services Division. Responsible for

client quality assurance and division expansion. Specialized in hard

service floor care, wood floor care and carpet cleaning, in addition to

furniture moving, upholstery cleaning and post - construction cleaning,

etc.

Promoted to Director of Operations

With Special Service and Emergency Service Division, performed Sales,

directed Special Service Division duties (interviewed, hired, trained,

promoted employees). Directed all fire and flood restoration clean-ups (on

call 24 hours per day, 7 days per week). Supervised snow removal at

multiple locations. Instrumental in assisting with the building the

Special Service Division and expanding the emergency services facet of the

business.

MITCH MURCH'S MAINTENANCE MANAGEMENT CO: 1983 - 1992

Director of Special Services and Sales

Sales of various types of cleaning special work. Managed staff (hired,

promoted, supervised) and maintained client communication.

Senior Operations Manager

Managed budgets and approximately 200 employees for all client accounts in

downtown St. Louis and surrounding areas.

Operations Manager

Maintained supervision of all client accounts in downtown St. Louis and

surrounding areas. Evaluated budgets and performed routine inspections to

promote quality assurance and safety.

Building Supervisor

Supervised a nightly staff of 20 employees and 9 daily elevator operators

in a 17 story client account.

Supervisor

Hired as a trainee and promoted to supervisor within 6 weeks. Managed

services for a 20 story high rise office building.

HARDING REALTY COMPANY: 1982 - 1983

Manager

Supervised all property and home remodeling. Personally performed heating

and cooling repairs.

AMERICAN FOUNDRY PLANT: 1973-1982

Production Supervisor in Steel Fabrication Department

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