Customer Service Manager
Resume:
Amy L. Chleborad
St.
Rapid City,
SD 57702
(605) 431-
8845
*********@***.*****.***
Profile
. Personable and self motivated with excellent team building skills.
. Demonstrated history of successful sales, training, and supervisory
skills.
. Tactful and considerate with professionals, clients, and staff.
. Experienced in handling confidential information and records.
. Extensive customer service skills and experience.
. Self motivated and able to work without supervision.
Skills:
. Proficient with Microsoft Office
. Extensive customer service skills
. Computer experience with various programs
. Keyboard 50+ wpm
Professional Experience
LTC Connection
Colorado Springs, CO
(Satellite office in Rapid City)
August 2005 - June 2010
DIRECTOR OF CLIENT SERVICES
. Management of existing accounts as well as securing new accounts for
web based company.
. First point of contact for client base.
. Responsible for training clients in using the web based products as
well as trouble shooting in solving any issues that may have occurred.
. Provides customer support for the building of their websites.
. Maintains the integrity of the customer care division.
. Extensive computer experience with Microsoft programs as well as
database management. Experience with the accounts receivable program.
. Involved with product development.
Black Hills Home Builders Association
Rapid City, SD March 2004 - June 2005
MEMBERSHIP MANAGER
. Management position with responsibilities that include membership
growth, member services such as committee supervision and execution of
decisions, membership drives, membership reports submitted to the
National Association of Home Builders, and fund raising activities for
various committees within the association.
. Also responsible for the monthly membership meeting, monthly news
letter, and various general office duties.
Amy L. Chleborad (p.2)
Hazmatters Safety
Black Hawk, SD March 2003 - February
2004
CPR INTRUCTOR/ STAFF ASSISTANT
. Certified CPR Instructor and Certified First Aid Instructor with
responsibilities of quoting the training classes, working with the
clients personally, set up, and teaching of the courses and
administering the tests.
. In addition, this position was support work for the general office
duties of the company.
Northwestern Mutual Financial Network
Rapid City, SD 57702 April 2002 - March
2003
ADMINISTRATIVE ASSISTANT
. Support position for the District Agent with responsibilities that
include customer
service, client account support work, marketing, general
office duties.
Wesleyan Health Care Center
Rapid City, SD 57702
September 1992 - May 2002
QUALIFIED ACTIVITIES COORDINATOR
. Management position with responsibilities that include hiring,
supervising of departmental staff as well as termination if necessary.
. Development of policies and procedures for department as well as
involvement with the development of facility policies.
. Responsible for orientation of all new hires for the facility.
. Responsible for the coordination and execution of departmental
activities involving the residents as well as coordination of facility
staff functions, fund raising, coordination and development of the
volunteer program, experience with the facility newsletter, and public
speaking to interested community groups on behalf of the facility.
. Also, experience in large project work such as building a child cares
facility affiliated with the Wesleyan Health Care Center.
. Computer knowledge of Word, Excel, & Pagemaker.
. Achieved certification as a CPR Instructor.
EDUCATION
Pipestone Area Vocational
Technical Institute Graduated 1983
Associates Degree in Sales and Management
REFERENCES
Mary Sateren
Administrator for Wesleyan Health Care Center
(Fountain Springs Health Care)
2000 Wesleyan Blvd.
Rapid City, SD 57702
605-***-**** ( W)
Pat Fippin
Social Services Director for Wesleyan Health Care Center
(Fountain Springs Health Care)
3324 Idlewood Court
Rapid City, SD 57702
605-***-**** (H)
605-***-**** (W)
Joy Gomes
Office Manager for LTC Connection
LTC Connection
10185 Heritage Park Trail
Peyton, CO 80831
719-***-**** (C)
719-***-**** (H)
Cheryl Kienzle
Complete Home Builders
734 Alta Vista Drive
Rapid City, SD 57702
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