Customer Service Manager

Carmen Graves

**** ******* ***. **** *

Bakersfield, CA 93309

Cell: 916-***-****

Email: *************@*****.***

OBJECTIVE

A position in logistics or supply utilizing past experience and training

with the opportunity for professional growth based on performance.

QUALIFICATIONS:

. Honorably served in United States Armed Forces for over four years

. Supervised and trained contract employees and soldiers on the

automated logistics system.

. Trained with Standard Army Retail Supply Systems (Sarss-1) and

(Sarss-2)

. Experienced forklift and military vehicle operator

. Skilled at learning new concepts quickly while working well under

pressure

EXPERIENCE:

06/09-Current GENCO Fort Lee, VA

Prepared reports and held ASL review board discussions on asset management

for the Base supply operations. Processed requisitions, receipts and turn-

ins utilizing the SARSS Stamis. Built catalogs for new items, processed the

Manager review files 3 times daily and worked file dispositions. Performed

annual, quarterly and special

inventories. Conducted causative research for inventory adjustments.

Provided requisitioning advice and assistance to customers, tracked supply

shipments and processed discrepancy reports utilizing Logistics Information

Warehouse (LIW).

12/06-01/07 Lear Siegler Service, Inc. Fort Bragg, NC

Automated Supply Specialist (Temporary Assignment)

Ordered parts through the Standard Army Maintenance System-Enhanced (SAMS-

1E). Issued parts and licenses to the soldiers and contractors. Dispatched

vehicles. Transferred data to disk. Submitted work orders and picked up

parts. Verified information through Federal Logistics (FED-LOG) disc.

9/05-1/06 United States Postal Service

Fayetteville, NC

Data Conversion Operator

Effectively used a computer terminal to prepare mail for automated sorting

equipment. Read typed or handwritten addresses from a letter image on the

terminal screen, and then select and type essential information so an

address bar code can be applied to the letter.

9/04-3/05 Central Issue Facility Fort Bragg, NC

Supply Specialist

Issued OCIE items to soldiers. Stocked shelves. Accepted turn-in and DX

items. Review and Processed Report of Survey's, Statement of Charges, and

Cash Collections. Cleared soldiers from the system. Maintained a weekly

cost report. Maintain ledgers and provided specialized accounting for all

adjustment documentation received in the facility. Demonstrated excellent

customer service skills. Scanned over 400 documents.

4/98-12/02 United States Army Fort Hood, TX and Hanau, Germany

Automated Logistics Specialist

Processed over 3000 parts through the Automated Logistics System. Verified

quantity and stock numbers. Performed operator's maintenance on military

driving equipment. Scheduled turn-in appointments for Overage Recoverable

Item List (Oril) reports. Maintained 100% accuracy of storage parts.

Processed over $1 million dollars worth of class three and nine equipment.

Inspected and processed requisitions from customers. Ordered high priority

equipment for soldiers. Researched items on FED LOG disc. Processed

equipment using the Army Material Status System (AMSS) and Portable Data

Collection Device (PDCD).

EDUCATION:

May 2005 - Present University of Phoenix Online New

York, NY

1998 Army Individual Training

Fort Lee, VA

1997 Newburgh Free Academy

Newburgh, NY

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