Customer Service Representative

[pic]

GINA M. COBETTE M.Ed.

**** ****** **. *******, ** 70460 Phone: 504-***-**** or 985-***-****

Email: abkf3g@r.postjobfree.com [pic]

EDUCATION

Masters Degree in Education Administration: Higher Education Concentration

University of New Orleans - New Orleans, LA, December 2003

Bachelor of Arts in Communications

University of New Orleans - New Orleans, LA, May 2001

PROFESSIONAL EXPERIENCE

Delgado Community College-Covington, LA

2010-present

Instructor

. Teach and train college students in Keyboarding/Word Processing.

. Dedicated to creating a stable learning environment and encouraging

students to perform their best.

. Counsel students when academic issues arise.

. Prepare, administer, and correct tests; keep attendance and grade

reporting.

Delgado Community College-Covington, LA

2007-present

Grants Recruitment and Career Coach Specialist

. Promote and Manage Careers That Heal Community Development Block Grant

from the Department of HUD

. Responsible for resourcing the healthcare training programs funded by a 6

million dollar grant.

. Manage databases for recruitment, student eligibility, retention, and

employment status with over 1500 participants.

. Prepares weekly, monthly and yearly data reports for grant program.

. Counsel and advise all interested applicants and design Individualized

Career Plans for healthcare careers

. Present and educate Careers that Heal and Allied Health programs to high

school students

Cingular Wireless (now ATT Wireless)- New Orleans, LA

2004- 2005

Communications Specialist

. Promoted and marketed Cingular and AT&T Wireless products and services.

. Exceeded monthly sale goals by 20%.

. Recognized regionally and by senior store management for increasing sales

results locally

. Established and maintained relationships with businesses and consumers.

University of New Orleans - New Orleans, LA

2003- 2004

Graduate Intern/Academic Advisor

. Counseled students regarding personal and academic issues and implemented

curriculum changes

. Taught freshman seminar classes and increased student completion rate by

18%.

. Developed a working database of case notes and individual contact with

students in the programs

Waste Management - New Orleans, LA

2002- 2003

Customer Service Representative

. Responded to over 150 commercial and residential customer calls daily

. Demonstrated superior customer service and problem resolution as

demonstrated by receipt of the Top Customer Service Award for 2002 in the

New Orleans area office.

. Completed appropriate forms and data entry as required to ensure accurate

billing

. Assisted senior management with installation of new customer service

policies and procedures.

SKILLS

. Proficient in Microsoft Office (Microsoft Word, Microsoft Excel, and

Microsoft PowerPoint, Microsoft Outlook Express) word processing,

database management

. Team Player

. Able to build coalitions through obtaining work-place consensus

. Possess the traits of an outstanding leader

. Demonstrates dependability, adaptability, flexibility and consistency

in daily work Participated in The Training of Trainers 21st Century

Success Principles through the Literacy Alliance of Greater New

Orleans

References furnished upon request

Contact this candidate