Customer Service Office
Resume:
Lois Payne
San Bernardino, CA 92405
abkf39@r.postjobfree.com
m
Objective I am seeking a Reservation Agent position which offers a challenge
as well as an opportunity for growth. A position that would allow me
to utilize my professional and interpersonal skills.
Experience 05/08-present Executive Travel Service
Los Angeles, CA
Corporate Travel Consultant Duties include selling domestic &
international air, car, rail and hotel. Assist agents with booking
itineraries. Work direct with office administrators, research travel
itinerary for expense reporting purposes, offered and promoted all
company contracted fares. Work with irate customers to resolve
issues and confirm satisfactory service. Build and update client
profiles.
01/08-04/09 ETS
San Bernardino, CA
Corporate Travel Consultant Duties include selling domestic &
international air, car, rail and hotel. Assist agents with booking
itineraries. Work direct with office administrators, research travel
itinerary for expense reporting purposes, offered and promoted all
company contracted fares. Work with irate customers to resolve
issues and confirm satisfactory service. Build and update client
profiles. Assist in training new employees.
07/07-01/08 Casto Travel
Santa Clarita, CA
Virtual A/H Corporate Travel Consultant Duties include servicing
after hours inbound calls to modify domestic air, car, rail and
hotel reservations. Sell new air, car, rail and hotel reservations
as needed. Work directly with office administrators and travelers.
Assist clients with any schedule changes or cancelation of existing
itinerary. Track all incoming calls.
Dec 06-Jul 07 Carlson Wagonlit Travel
Ontario, CA
Corporate Travel Consultant Duties reserve domestic and
international air, car and hotel. Work directly with office
administrators and travelers. Promote and offer company contracted
fares.
12/04-11/06 Executive Travel Service
Los Angeles, CA
Corporate Travel Consultant Duties include selling domestic &
international air, car, rail and hotel. Assist agents with booking
itineraries. Work direct with office administrators, research travel
itinerary for expense reporting purposes, offered and promoted all
company contracted fares. Work with irate customers to resolve
issues and confirm satisfactory service. Build and update client
profiles.
09/00-10/04 Boeing Travel Management
Huntington Beach, CA
Corporate Travel Consultant Duties include selling domestic air,
car, rail and hotel for company employees. Reserve travel for
outside accounts clients. Assist agents with booking issues. Modify
and update client profiles. Teach agents to implement and utilize
Sabre formats to enhance productivity and company revenue. Work
directly with office administrators.
Skills Data Entry
Computer literate, Ms Word, Outlook, Sabre GDS
Excellent customer service skills
Project positive image of self and employer
Able to work independently as well as with others
Contact this candidate