Customer Service Manager
Resume:
Sherrika Newman
Hillsborough, NC 27278
abkf2w@r.postjobfree.com
Objective: To obtain a position with a company that encourages personal and professional
growth and utilizes the skills I have acquired through my previous work
experience.
Experience: Value Options Morrisville, NC
Intake Coordinator 2007-2010
• Schedules appointments for telephonic counseling unit and maintains calendars.
• Enters registration of new cases into MySessions and coordinates necessary electronic notifications
to both participants and counselors. Maintains logs and reporting of telephonic counseling activities. .
• Researches community resources and provides information to telephonic counselors as needed to
meet resource requests for participants. .Makes outgoing calls to reschedule no show participants.
Entering data for TPA implementation of new accounts.
• Completes productivity surveys by making outreach calls to members and recording survey
responses in CareConnect clinical record.
• Assisting with the monitoring of data integrity through various reports
Joint Orange-Chatham Community Action Pittsboro, NC
Receptionist/Intake Specialist 2007
General office work, type letters, reports, and other correspondence.
Operate a multi-line switch board, provide information to callers, and direct calls
Receive visitors, ascertains nature of business and direct visitors to appropriate
department
Utilize computer, copy machines, and other office machines as needed
Blue Cross Blue Shield of NC Durham, NC
Customer Service Specialist 2005-2006
Executed daily operations of answering calls from subscribers, providers, and others who
have questions about insurance coverage, benefits, claims, billing etc.
Accurately researched and resolved any customer/provider inquires
Jacobs Tree Service Hillsborough, NC
Office Manager 2004-2005
Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls,
flow of correspondence, filling and the requisition of supplies.
Successfully handled weekly, monthly, and quarterly payroll taxes
Info XXX McLeansville, NC
Customer Service 2003
Provided 411 directory assistance to Sprint PCS customers
The Law Offices of James D. Williams Jr. P.A. Durham, NC
Legal Secretary 2001-2002
Prepared docket and calendar of cases to be called
Prepared case folders and posted, filed, and routed documents
Recorded case dispositions, court orders and arrangement for payment of court fees
Answered multi-line switchboard and directed calls to department
Prepared legal papers and correspondence of legal nature, such as summons, complaints, motions
and subpoenas
Successfully handled accounts receivable/payable, and scheduling appointments
Education: Alamance Community College Graham, NC
2007
Texas A&M/Blinn College College Station, TX
Fall/1999
Oak Ridge High School Conroe, TX
Diploma
References: Available upon Request
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