Customer Service Assistant
Resume:
Melissa Ridgley
Lathrop, Ca *5330
abkf28@r.postjobfree.com
Qualifications
•Excellent communication skills
•Exceptional customer service skills
•Unique combination of working with the community as well as with
professional groups
•Computer knowledge
•Organized, detailed, and coordinated
•Ability to multitask, prioritize and work well under pressure
•Quick learner who adapts quickly to change
Experience:
August 2010 to Delta Humane Society
Current Personal Assistant to Director
SPCA/Humane Society
• Assisting in organizing fundraisers
• Assisting in Business meetings and Business decisions
• Managing volunteers
• Managing Donation Boxes
• Managing Adoption events
• Working with the public
• Educating the public
• Running Business errands
August 2009 to All Out Bail Bonds
May 2010 Administrative Assistant/Assistant Manager
Bail Bonds
• Approving of employee work
• Assisted Bondsman
• Basic reception duties
• Data Entry
• Client research
• Money Handling
• Creating and maintaining client files
• Maintained DOI/Legal records
• Maintained Check-in list
• Customer service
February 2007 to Talking Rock, Prescott, AZ
January 2008 Office Assistant/Receptionist
Golf Resort and Community
.
•Developed a more efficient file system
•Was placed in charge of handling all of our custom ordering, from
outside companies to our customer's hands.
•Took inventory of every item coming into the shop
•Stocked the floor with merchandise
•Handled the organization of the shop
•Assisted customers at front desk with general inquiries
•Performed basic office duties: typing, filing, faxing, etc.
•Handled incoming multi-line phones
•Scheduled tee times
•Organized and prepared for special events
•Closed the shop, which consisted of preparing for the morning,
making sure the ground employees new what their
responsibilities were for the night, balanced the drawer, locked
all doors and set alarm.
•Cashiered
July 2006 to Prescott Animal Hospital, Prescott, AZ
February 2007 Tech/Kennel Assistant
Veterinary Hospital
•Performed intake and release of animals boarding,
•Explained and had legal forms i.e., do not resuscitate and release
of liability forms signed
•Handled client communications while pets were boarding
•Kept detailed reports of animal activities
•Drew blood, administered vaccines
•Assisted Technicians with animals
•Administered medication
•Sterilized Instruments
•Walked/Bathed dogs
•Cleaned kennels
January 2006 to Oakwood Animal Hospital, Lodi, CA
May 2006 Volunteer: Tech Assistant/Kennel Assistant
Veterinary Hospital
•Assisted Technicians with animals
•Sterilized Instruments
•Walked / Bathed dogs
•Cleaned kennels
June 2003 to Camanche Realty, Camanche, CA
May 2004 Receptionist
Real Estate Company
•Assisted customers at the front desk with general inquires
•Performed general office duties: typing, filing, faxing, etc.
•Handled incoming multi-line phones
•Scheduled appointments
November 2001 to Daisy Dog Rescue, Sacramento, CA
May 2006 Volunteer
Dog rescue organization
•Screened potential adopters
•Handled intake of adoption funds
•Fostered and trained rescue dog
•Cleaned and bathed foster dogs
June 2000 to Central California Labrador Retriever Rescue, Stockton, CA
November 2001 Volunteer
Dog rescue organization
•Assisted with organization and running fundraisers
•Trained & fostered dogs until they found permanent homes
Education
High School Graduate Belford High School 2006
Skills
•Managing employees
•Customer service
•Computer literate
•Windows 2000, XP, Microsoft Word and Excell
•Experience handling money
•40 wpm
•10 key
Contact this candidate