Customer Service High School

Sarah Hill

*****-* ****** ***** ***** ( Hugo, Minnesota 55038 ( cell: (651) 894-

2365

Very capable individual with outstanding customer service skills and more

than six years experience in various work settings. Learns new procedures

and material quickly. Detail-oriented, communication and problem-solving

skills. Demonstrated abilities needed to progress in field successfully.

EXPERIENCE

Spinal Wellness Center, Little Canada, Minnesota

2009 - 2010

o Served as first point of contact for patients.

o Assisted doctor with preparing patients for treatments/therapies.

o Verified insurance and prepared and presented financial payment

plans.

Hudson Hospital, Hudson Wisconsin

2005 - 2007

o Provided superior customer service to patients, guests, and

callers.

o Protected patient privacy according to HIPAA.

o Registered patients into ER and prepared medical charts.

o Verified insurance for ER patients and prepared pre-certification

for full admissions.

o Verified hospital census with nursing staff and unit coordinator.

Wells Fargo Bank, Maplewood, Minnesota

2004 - 2005

o Promoted to Lead Teller after 9 months.

o Trained and supervised 1-7 tellers.

o Sold bank products and referred customers for further assistance.

Wentworth Military Academy & Junior College, Lexington, Missouri

2001 - 2003

o Promoted institution via phone and campus tours to recruit

prospective cadets.

o Coordinated senior class fundraiser.

o Supervised cadets as Squad Leader (2001), Summer School Counselor

(2002), Platoon Leader (first officer in cadet's chain of command,

2002), and Commanding Officer (2003).

o Composed various memos to commandant of cadets as Company Executive

Officer (2003).

o Provided excellent customer service as Clerk/Cashier (Quartermaster

Store, 2003).

MILITARY SERVICE

Army National Guard

2002 - 2004

Clerk/Typist

EDUCATION / TRAINING / AWARDS

Century College, White Bear Lake, Minnesota

Currently pursuing Associate of Science degree (GPA: 3.75/4.0)

Fort Jackson, South Carolina (2003)

Completed Basic Training and Advanced Individual Training

Wentworth Military Academy & Junior College, Lexington, Missouri (2001 -

2003)

Completed 32 credits toward Associate of Arts degree (GPA: 3.4/4.0)

High School Diploma with High Honors (National Honor Society)

Received U.S. Achievement Academy National Awards for Math (2002) and

English (2003)

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