Customer Service Manager
Resume:
Precious D. Benyard
Albany GA *1705,
Date: August 2010
Dear Hiring Manager,
I am vigorously looking for an opportunity of an employment in a fast
paced, demanding and multi-tasking office. I gained lots of knowledge
and skill sets from my previous employment and now I would love to
continue my growth at your company.
During my previous employment I have demonstrated an exceptional
facility for my employers to achieve the goals and demands of
organization. My employers often used my skills as a hostess. I am the
only person commended for tour leading, client greeting, and other
hospitality services. I am sure that I would contribute all my skills at
your company.
If my skills and experience meet the requirements of your company, I
would really appreciate the chance of speaking with you in person at
your convenient time. Thank you very much for taking time to read my
cover letter.
Sincerely,
Precious D. Benyard
Enclosure Resume.
Precious D. Benyard
710 Branch Road 229-***-****/Other:229-***-****
Albany, GA abkf1n@r.postjobfree.com
Customer Service Representative
*Over 7 years of successful experience in Customer service Work with
recognized strengths in conflict resolution problem-solving,
researching and planning, and customer service.
*Demonstrated ability to manage personnel and budgets, while achieving
high level of client satisfaction, reaching goals, and achieving
objectives. Seeking a position in a customer-focused, professional
environment.
*Ability to motivate and train employees. Accomplished, detail oriented
team player skilled in simultaneously handling multiple tasks.
*Knowledge of principles and processes for providing customer and
personal services. This includes customer needs assessment, meeting
quality standards for services, and evaluation of customer
satisfaction.
* Communication, interpersonal skills as applied to interaction with
coworkers, supervisor, the general public, etc. sufficient to exchange
or convey information and to receive work direction
Relevant Experience
?Front Office Administration
Answer inquiries and obtain information for general public, customers,
visitors, and other interested parties. Provide information regarding
activities conducted at establishment; location of departments,
offices, and employees within organization. Operate telephone business
systems equipment to relay incoming, outgoing, and interoffice calls.
May supply information to callers and record messages
?Customer Service Agent
Provide outstanding customer service across all boards. Meet deadlines
consistently. Work effectively with staff to increase productivity.
Successfully interact with the public.
Employment History
?Division of Family and Children's Services / TCCA Service Agent?Albany,
GA
May 2010-Present
?Teleperformance USA, Telephone Operator/Customer Service?Albany, GA
January 2009 - June 2009
?Carter's Distribution, Picker Packer/Package Handler ?McDonough, GA
August 2008- December 2008
?Walking Model, Sales Associate/ Head Cashier/ Assistant Manager
?Atlanta, GA
August 2007- June 2008
?AAA Parking, Valet Attendant/Cashier ?Atlanta, GA
June 2006-March 2007
?Firestone Tires, File Clerk/PT Receptionist/Cashier ?Sandy Springs, GA
March 2005 - April 2007
?Dougherty C. H.School Front Desk Receptionist/OfficeAssistant?Albany, GA
August 2004 - March 2005 (VolunteerWork)
Skills
Ability to type up to 57 wpm. Possess solid computer and data entry
skills. Proficient in Microsoft Word, Access, Excel, Power Point,
Office, Front Page, Publisher, MAC Programs. Performs administrative,
clerical, and secretarial duties. Responsibilities include answering
telephone, responding to general inquiries; creating and maintaining
course files; processing expenditures, vehicle maintenance and course
attendance reports; initiating, composing and typing memos,
correspondences, reports and other documents; conducting research to
generate reports and responding to requests; maintaining the filing and
record keeping system; providing clerical support, monitoring use and
maintaining supplies; and processing incoming and outgoing mail. Ability
to read and write
Education
The Art Institute of Atlanta, Atlanta, GA Attended (2 yrs.) Fine
Arts-Interior Design November 2007
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