Customer Service Data Entry

Jessica L. Schafer

***** *. ******* **

Fowler, MI 48835

Home 989-***-****

Cell 989-***-****

*************@*****.***

Objective:

• To provide professional, operational, financial/banking, administrative and or managerial

services in a full time customer/client service oriented position with the opportunity of benefits

and advancement as a Technical Service Representative.

Work Experience:

• Capitol Bancorp Ltd. Michael Zelley, 200 Washington Square North, Lansing, MI

517-***-**** Employed as an Adjustments Specialist. Perform daily adjustments for affiliate

banks. Experience handling multi-line phone, general office equipment, as well as secretarial and

administrative skills including key attention to detail and accuracy. Responsible and accountable

for following procedures and getting the job done. Work 40+ hours. (November 2008 – January

2010)

• Jackson National Life, Lisa Zamora, One Corporate Way, Okemos, MI 517-***-****

Employed as a Mail/Audit Specialist in the Document Control Center. Perform daily audits as

well as maintaining audit databases. Experience with data entry, multi-line phone, secretarial

skills as well as key performance in attention to detail and accuracy along with accountability in

following procedures. Work 40+ hours. (May 2007 – October 2008)

• Citizens Banking Corporation, Jenny Armbrustmacher, 124 Main Street, Fowler, MI

48835. 989-***-****. Employed as a full-time Customer Service Representative. Experience

with banking operations, maintaining confidential information, operating office equipment and

general clerical duties. Also help process loan applications and send to upper management for

approval. Worked with local businesses extending commercial / business products for their

operations. Work 38+ hours. (June 2005 – April 2007)

• Farm Bureau Insurance, Sharon Thomas, 7373 West Saginaw Highway, Lansing, MI

48917 517-***-****. Employed as a temporary data entry specialist. Experience handling

insurance lien changes, filing, delivering papers and operating a PC at 40+ words per minute.

Worked 40+ hours per week. (April 2005 – July 2005)

• Ferris State University, Jamie Rivard, Henderson Hall, 1412 South State Street, Big

Rapids, MI 49307 231-***-****. Employed as a Resident Advisor. Experience working with

many different real life situations, dealing with people on a personal level and assisting in the

operation of a residence hall. Supervised and managed small groups on a weekly scheduled basis.

Operated and maintained front desk – including secretarial duties and assisting needs of guests

and residents. Worked 40+ hours per week. (April 2003 – December 2003)

Education:

• Lansing Community College, Enrolled July 2004- 2006, 2008-Current. Applying studies

to Business Administration Degree.

• Ferris State University, Enrolled January 2003-May 2004. Applied studies to Elementary

Education and Business Degree.

Skills:

• Experience Working in various places with different situations. Work well with children,

adults, customers and co-workers. Excellent with organization and attention to detail. Skills

including financial, secretarial and administrative duties, teamwork, leadership,

communication, and good work ethic. Operating skills on PC, 10 Key and office equipment.

Knowledge in Microsoft applications including Word, Excel and Outlook. Also very self-

motivated and fast learner. Willing to go above and beyond to get the job done.

References:

• Available upon request.

Contact this candidate