Customer Service Manager

David M. Kuntz

**** ********** **** **. ( Columbus, OH 43221

Home: 614-***-**** ( Mobile: 614-***-****( *********@*********.***

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Objective

Scheduling Supervisor

To lead, manage, and develop a team in achieving their best performance

that

will result in increased revenue for the corporation and satisfaction for

the customer.

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Core Skills and Experience:

- Facility Manager - Night shift supervisor -

Good customer service

- Warehouse distribution - Scheduling transportation -

Conflict resolution

- ISO: 9001training - OSHA, MSDF, fire safety - Training

and staff development

- Excellent communicator - RF work - Time

management

- Inventory Analysis - Forklift operations - MS

Word, Excel and PowerPoint

- Outstanding organizer - Labor law knowledge -

Outlook, WMS, DOS, and Mac

David M. Kuntz

Page 2

Professional Experience

Benore Logistics Systems, Greenville, SC 1996-

2004

. Managed a 170,000 sq. ft. warehouse of a multibillion dollar tire

manufacturer

. Supervised up to 16 employees

. 8 years of extensive inventorying and tire warehouse experience.

Demonstrated ability to successfully progress into positions with

increasing responsibility from a loader to forklift driver, team leader,

nightshift supervisor, inventory control, shipping and receiving

coordinator, ISO assistant, and to an assistant facility manager.

Berean Bible Church, Dublin, OH 2004-

present

Associate Pastor

Spoke publicly, administrated office, wrote articles, moderated

meetings, set agendas, organized activities, monitored

budget, created policies, generated power point presentations,

evaluated programs, trained leaders, traveled for the church,

contacted visitors, counseled, and worked with various boards

and committees.

Accomplishments: proposed new ideas, developed new

programs, wrote policies,

solved congregational conflicts, helped develop people to

build on their strengths

and improve their weaknesses and assisted in pastoring up to

200 people.

Educational Experience

Master of Divinity May 2001

Bob Jones University

Master of Arts in Bible May 1999

Bob Jones University

Bachelor of Arts in Bible May 1995

Bob Jones University

Excellent references provided upon request[pic]

Selected Professional Achievements

. Achieved appreciation in company for increasing profitability: played

key role in configuring Benore Logistics warehouses, employed space

saving strategies to store more products, recorded value added hours,

helped build a positive work environment for employees, streamlined

team to excel in production, enforced company policies to ensure

customer satisfaction, developed a strong employee retention program,

contributed ideas to employee incentive programs, stopped theft, and

decreased overtime.

. Assisted company in becoming ISO 9001certified: involved in writing

manuals for warehouse operations; performed internal audits and

created new procedures to continually improve and exceed the

satisfaction of our clients. For example, verified accuracy of orders

against loads and fixed delivery problems to uphold high standards for

company and client.

. Accurately maintained inventory balances: scheduled inbound

deliveries, assigned the products locations, generated pick lists,

entered data in computer, maintained quality control issues, tracked

in house damage levels, generated cycle counts to summarize inventory

accuracy, communicated with representatives regarding inventory issues

and variances, and oversaw annual inventory audit.

. Appointed to represent the company for new business: met prospective

customers, traveled for company, recruited new employees, maintained a

clean warehouse, supervised the opening of new warehouses, and oversaw

special projects.

Assistant Facility Manager

- 8 years of inventory experience - Vendor management - Processed

time cards and payroll

- 6 years supervisory work - Recruited new hires -

Completed shipment deadlines

- 2 years of facility management - Employee reviews - Shipped UPS

ground and air

- Scheduled of TLs and LTLs - Disciplinary actions -

Maintained OSHA records

- Enforced policies and procedures - Outsourced temps - Performed

data entry and billing

- Ensured quality control - Inspected equipment - Built

confidence and respect

- Handled customer service - Multi-shift experience - Generated

daily profit figures

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