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Quality Assurance Customer Service

Location:
Colorado Springs, CO, 80904
Posted:
October 01, 2010

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Resume:

Timothy J Anderson

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*** ********* ***, ******** *******, CO 80904

Cell Phone 719-***-****

Email abkezq@r.postjobfree.com

S u m m a r y

** ***** ********** ** *** all aspects of data processing field. I am

fully versed in the full life cycle of software development and for the

last several years I have served in a leadership capacity and was a primary

decision maker for the applications that I supported. Over the years I

have encountered most of the languages, tools and hardware configuration in

use today for information technology with most of my experience on

mainframe applications using COBOL, CICS, and DB2 database.

S k i l l S e t

Cobol, CICS, DB2, SAS, Oracle, SQL, TSO, JCL, MVS, MQ Messaging, FTP, MS

Word, MS Excel, MS Project, Visio, Rational, and Full Life-cycle with some

C++, Java, XML, HTML, PERL, Business Objects and Unix

W o r k H i s t o r y

Manager, Business of Art Center 2009 - Current

Worked as the manager of the Venue 515 scheduling events and directing

personnel in support of those events. The Venue included an espresso /

beer / wine bar for which I was responsible for ordering supplies and

insuring that all health code and liquor regulations were followed. Duties

were heavily sales oriented.

Consultant, TAC Worldwide 2006 - 2008

Worked with Verizon Business in a Production Support role on the circuit

provisioning application - Netpro.

. Made modifications to a DB2 database when program or user error

resulted in data problems.

. Researched COBOL source code to find the cause of undocumented errors

and determined a course of action to resolve the issue.

. Researched and suggested possible codes changes to the development

teams.

. Wrote ad-hoc programs for problem research and one-time data fixes.

Consultant, Cook Systems 2006

Worked with Federal Express to document a mainframe SAS application that

extracts and manipulates DB2 data to produce a Service Reference Guide used

by all FedEx outlets.

. Modified SAS programs that were not running properly.

. Produced Microsoft Word, Excel and Visio documentation and

participated in discussions that determined the migration path away

from SAS and towards another skill set.

Systems Engineer 3, Mincom 2003-2005

Mincom wrote and maintained ERP software for the mining, defense and

utilities industries.

. Application was written using Cobol and Oracle back end on a Unix

platform with a CICS, XML and Delphi front end.

. Worked with clients to troubleshoot and repair Cobol programs that

were not functioning as the client wanted.

Senior Systems Analysts, MCI/Worldcom 1993- 2002

Worked for several years on the Customer Service Management (CSM)

application that tracked customer problems and routed the problems to the

appropriate workgroup for resolution. I was involved in all phase of the

software development life-cycle/

. CSM was an IBM mainframe application using COBOL, CICS, and DB2.

. Was a lead developer for a CICS backend message interface to CSM that

allowed other applications to interface with CSM.

. Was the project lead for the CSMi application, which was a C++ GUI

front end for CSM. CSMi used a two-tier architecture with MQ based

messaging to pass data from the GUI to the mainframe for processing.

. Eventually the CSM application was rolled into the upgraded ETMS

application. My duties for this project included data modeling,

database population and data access modules for the various reference

data needed for ETMS.

. Duties while at MCI/Worldcom included project management, system

architecture, Data modeling, proposal writing, requirements gathering,

analysis and design, coding, quality assurance testing and user

support

Programmer, EG&G Rocky Flats 1982- 1993

Helped develop the Safeguards Accountability Network (SAN), which was an

online accounting application to track the location of radioactive material

while it was at the Rocky Flats Plant.

. Worked for several years as a system programmer on the Harris

. Latter SAN was converted to an IBM mainframe using COBOL, CICS, and

DB2. SAS was used for reporting.

. Responsibilities included enhancement analysis and design, program

coding, quality assurance testing, user support and hardware support.

Programmer, City of St. Paul 1980- 1982

Developed and maintained numerous online applications that provided instant

record retrieval to assist police officers. Produced statistical reports

showing the crime Hot Spots for the city. Maintained the Traffic and

Accident reporting system.

Computer Operator, St. Paul Companies 1978- 1980

Served as a computer operator on an IBM mainframe for a large insurance

company. Duties included supervision of the print operations where over

150 types of insurance forms were produced. Responsible for scheduling,

work delegation, and performance of 8 staff members.

R e f e r e n c e

Linda Boedecker, Business of Arts Center 719-***-****

Todd Lindstrom Verizon Business 719-***-****

Nancy Schafer Verizon Business 719-***-****

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