Customer Service Administrative Assistant

Location:

Posted:

October 01, 2010

Rhonda Young

832-***-**** (cell) abkez3@r.postjobfree.com

Education:

Bachelors of Arts in Communications. Houston, TX.

University of Houston Downtown. Worked both full-time and part-time while attending school

Qualifications:

•

• Microsoft Excel, Outlook, Power Point, Publisher, Word, and internet skills

• Strong verbal and written communication

• Accurately and effectively screening calls and efficiently update data

• Perform duties as required in professional, judicious, and courteous manner

Employment:

Career Planning Instructor ATI Career Training Center 06/2010 to 09/2010

• Educating in Career Instruction across all departments-Medical, Dental, Automotive, HVAC, and Welding

• Informing adult education students on proper protocol for entering career and maintaining office procedures

once in workplace

Substitute Teacher Aldine Independent School District 10/2007 to 04/2010

• Assisting in Special Education department which includes a range of disabilities

• Delegating task, classroom management, and schedule of lesson plan provided

Supplemental Instructor University of Houston Downtown 08/2005 to 08/2007

• Aiding students in writing reports and essays; proofreading and editing documents

• Assisting incoming freshman students with registration and enrollment services

• Interviewing and recruiting possible candidates for department

Realtor ReMax/ Realty Associates 07/2004 to 06/2007

• Researching and compiling home selection analysis for clients

• Working with clients purchasing homes ranging from low 100's to mid 800's

Administrative Assistant Harris County Tax Assessor/District Clerk 10/2003 to 10/2004

• Maintaining appointments, court dockets, and filing

• Tabulating payments received, disbursements, and visitation

• Verified the validity and eligibility of voters - MVR, Tax Records, HC Voter database

Customer Service Representative Woodlands Shell 01/1998 to 10/2003

• Documenting and record keeping of daily transactions

• Greeting customers and maintaining front desk

• Managing incoming and outgoing calls

• Updating inventory, and handling all customer service relations

REFERENCES AVAILABLE UPON REQUEST