Customer Service Quality
Resume:
Felicia Robinson
*** ****** ****** *******, ** 39209 abkexu@r.postjobfree.com
Professional Profile
Versatile leadership and operations management on-the job specializations
earned combined with exceptional labor ethics and responsibility to service
and customer demand.
Employee and Operations Management
Customer Service and Quality Improvement
Educator
Professional Accomplishments & Work History
NPC International
Jackson, MS 39211
Feb. 2000- August 2010
Shift Leader
Directly supervise the operations of a specified shift and ensures that
schedules of activity and established quality standards are maintained
This includes the coordination of the individual and collective efforts of
assigned staff. Shift managers also maintain high quality standards in
regards to food production and preparation, sanitation, safety, and
expediency of food items.
Customer service information management are major components of this
position.
Delphi Packard Electric
Clinton, MS
May 2007- Dec 2007
Machine Operations Technician
Provided timely updates and direction to the assigned facility leadership and
workforce, resulting in: superior quality production schedule attainment,
timely product delivery, effective asset and people utilization, and
manufacturing cost control.
Responsible for production parts to required tolerances.
Ability to communicate technical information in a concise and accurate manner
to different business units, suppliers, customers and/or other teams.
Brinker International (On the Border)
Jackson, MS
Mar 2005- May 2007
Hostess
Supervised and coordinated the activities of the dining room in a restaurant
Directed and instructed the dining room personnel on customers' needs to
ensure customers received fast and quality service from the moment they
arrive.
Inspected and maintained the dining facilities by instructing the buss
personnel and waiters. Also required to spot cleanliness problems and to help
clear tables to facility customer needs
Pied Piper Playhouse
Jackson, MS
April 1998- Dec 2004
Lead Teacher
Responsible for implementing child assessments and designing activities to
meet children's needs and motivate children toward a positive attitude for
learning
Facilitated the development of self control, social skills, self-esteem and
conduct meetings with parents and teachers.
Provided all educational and programmatic supervision for my classroom and
worked closely with the Program Manager and with the Early Education team to
ensure quality programming.
Education
ITT Technical Institute
Madison, MS
Computer Network Systems Associate Degree Candidate June 2012
Solano Community College
Vacaville, CA
Business Management Here
August 1982 - Dec 1983
References
References are available upon request.
Contact this candidate