DAMIEN MANGUAL

**** ******** *****, *** ** ? Augusta, GA 30909 ? 706-***-****

abkexs@r.postjobfree.com

EDUCATION

Augusta Technical College, Augusta GA

AAS, Electronics and Computer Engineering Technology

Graduation Date: June 2010

Engineering Technology Professional Society, Founding Member and Secretary

Recipient of Instrumentation Society of America's 2009 B.T. Sorrells

Scholarship Award

EXPERIENCE

2008-2010 Augusta Technical College, Augusta, GA

Federal Work Study

Assistant to the Head of the Mechanical Engineering

Department

Setup of enhanced mechanical engineering laboratory.

Tested experiments for new equipment to develop time limitations and

difficulty levels for students.

Researched information for various materials, including alumuinum alloys

and copper.

Developed quizzes and tests to be taken by mechanical engineering

students

2007 Sitel Augusta, Augusta, GA

Inbound Customer Service Representative

Customer support for Verizon Prepay Telephone

Provided excellent customer service.

Troubleshot cell phone hardware and software issues.

Performed telephone activations and phone number porting.

Mastered the use of computer-based resources related to Verizon.

Adhered to client-based metrics.

1998-2006 Tower Records and Video, Nashville, TN

Employee Development Manager (2005-2006)

Store Supervisor (1998-2005)

Managed flagship store of the region with a average daily

staff of 10-15 employees. Responsibilites included

hiring and training of new employees, weekly payroll

functions, cash control, scheduling, merchandising and

product purchasing.

SOFTWARE and HARDWARE EXPERIENCE

Microsoft Windows XP/Vista

Labview

Design Works

Matlab

Ubuntu Linux

Computer Troubleshooting and Repair

Cisco Networking

Ipod Repair

C/C+

Python

Assembler

References available upon request.

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