Customer Service Registered Nurse
Resume:
Ann Kristal
Manassas VA *****
abkexl@r.postjobfree.com
CAREER OBJECTIVE: Seeking a position which utilizes my travel,
accounting, and/or medical skills.
SUMMARY OF QUALIFICATIONS:
-Honorably discharged military veteran (US Army Nurse Corps)
-Registered Nurse
-Certified Public Accountant (currently licensed in Virginia)
-Certified Tour Manager
-Proficient in MS Excel, MS Word, ProSeries (tax preparation), Quickbooks
(bookkeeping),
SABRE and APOLLO (former airline reservation systems)
SKILLS:
Travel Coordinator/Assistant Manager/International Manager/Group Travel
Coordinator
-Automated domestic and international airline reservation and ticketing
experience, both
business and leisure
-Domestic and international lodging and car rental reservations
-Booking of cruises, tours, and independent vacations for individuals and
groups worldwide
with a specialty in Australia and New Zealand independent trips
-Daily office accounting of ticketing and other accounts receivable
-Debit memo research and follow up correspondence with airlines
-Preparation of weekly Airline Reporting Corporation sales reports, first
using EXCEL and later a
specialized program designed by ARC
-Quality control of co-worker reservations
-Training of new agents in domestic and international reservations and
ticketing
-Company-wide Australia/New Zealand expert serving as resource person for
co-workers
-International group travel for educators visiting South America, Asia, and
the Middle East,
including negotiating group rates and blocking group space, connecting
flights to the starting
cities, making and coordinating reservations deviating from the group,
and arrival/departure lists
-Reconfirming and changing return reservations for USIA distinguished
international visitors from third
world countries
-Domestic group and individual reservations for meeting attendees,
including computing
discounted fares, with on-site assistance at some of these meetings to
change return
reservations
-Group travel for post meeting and other trips, including designing,
pricing, brochure
designing and writing, negotiating group space, arranging transportation,
and escorting
-Domestic and leisure travel onsite for Marines at Quantico, including PCS
travel and
AMTRAK
-Domestic and international government travel, including designing
educational international trips
for government groups and meeting planning for small government groups
-Client contact for bookings was made over the phone, in person, and later
using the internet
Tax Prep/Accounting
-Preparation of individual income tax returns, including many with client
present
-Preparation of Corporation, S-Corporation, and Partnership tax returns,
including multi-state
-Preparation of Estate, Trust, Gift, and Non-profit tax returns
-Reviewing of co-workers' completed tax returns
-Designing and implementing of alternative tax return business/pricing plan
-Providing bookkeeping services to small businesses and individuals
-Communicating with IRS and State revenue departments to identify and
resolve problems
-Researching tax issues
-Preparing and amending tax returns for previous years when necessary
-Computing estimated tax payments
-Preparing tax plans for individuals
-Researching and answering clients' financial questions
-Preparing amortization schedules
Customer Service
-Supervisor of Customer Service at phone center
-Researching and solving customer service problems - correcting errors
-Convincing airlines and other travel providers to waive penalties when
errors were made
-Working with airlines and other travel providers to find space for clients
on sold out flights,
prioritizing waitlists, and upgrading seats, rooms, and car types
-Working after hours to resolve time sensitive issues when necessary
-Tracing client payments
-Negotiating client bills
Registered Nurse/Hospital
-Direct patient care in emergency room, Medical/Surgical units, outpatient
surgery,
and newborn nursery
-Army nursing experience including charge nurse duties
-Venipuncture experience (starting IVs, drawing blood)
-Training of corpsmen (nursing assistants)
-Unit clerk experience
-Private duty nursing
Employment History:
7/2004-12/2009 - Huey and Associates, PC, Staff Accountant, Chantilly VA
Seasonal 2003, 2004, 2005 - H&R Block, Tax Preparer (2003, 2004),
Receptionist (2005), Springfield VA
9/2003-6/2006 - Esprit-Rainbow Travel, Outside Agent, Bethesda MD
7/1997-9/2003 - The Ticket Counter, Group Travel Coordinator, Chevy Chase
MD
Education:
Northern Virginia Community College, Alexandria VA, Career Studies
Certificate in Accounting (Summa Cum Laude - 51 credits in accounting, IT,
and business law)
International Guide Academy, Denver CO, Certified Tour Manager
University of Wisconsin - Madison WI - BSN specializing in Primary Care
Nursing
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