Human Resources Quality Assurance
Resume:
KENYA S. BOGANS
Home: 334-***-****
Montgomery, AL 36116
Work: 334-***-****
Email: abkevm@r.postjobfree.com
Education
Alabama State University Montgomery, AL
Aug 2003
Bachelor of Science (Business Administration-concentration CIS)
Certified Quality Improvement Associate (CQIA) by the American Society for
Quality
Proven ability to recognize and implement various quality assurance
theories and techniques.
Jun 2003
Member of the Association of Information Technology Professionals (AITP)
Organization aimed at keeping upcoming professionals informed of the
different changes in the information technology world.
Aug 2002
Experience
Alabama Department of Human Resources Montgomery, AL 2005-
Present
Financial Support Worker
Food Assistance Unit
. Manages approximately 600 active Montgomery County Food Stamp cases.
. Interview clients to determine eligibility for food assistance.
. Process change reports and six month reports within 10 business days.
. Maintain client records by filing according to terminal digits.
. Answer any questions pertaining to food assistance eligibility.
. Correspond daily with clients and employers via telephone and fax
machine.
Administrative Support Assistant II
Office of Criminal History Checks
. Collected and tracked requests for criminal history checks for the
Department of Human Resources' employees who serve children and
adults, licensed adult and child day care facility employees,
students, mentors, volunteers, family coaches, and DHR contact
providers.
. Composed memorandums for Criminal History director.
. Entered client's background check results in state database, and mail
suitability letters.
. Filed all clients' information using OnBase.
. Created Excel spreadsheet for Criminal History Unit to track criminal
history check results.
KENYA S. BOGANS page 2
Alabama Department of Industrial Relations Montgomery, AL
2002-2005
Data Entry Clerk
Data Processing Unit-Information Systems
. Entered quarter wage information received from employers across the
state of Alabama.
. Entered workmen's compensation, new hire and partial unemployment
information into database.
. Answered all incoming calls to data processing unit, and transfer when
necessary.
Payment Processing Unit-Partial Unemployment
. Processed partial claims for unemployment compensation by entering
claimant data into database.
. Switchboard operator who transferred and answered claimant and
employer calls pertaining to unemployment compensation.
. Faxed claim forms and also made orders for forms to be mailed to
employers.
. Used computer to answer questions about claims.
Winn Dixie Montgomery, AL
2002-2004
Cashier/Office Assistant
. Operated cash register to total customers' groceries.
. Answered office phone, ran various reports, counted cashiers money in
register for verification, and counted and maintained office safe.
. Handled customer discrepancies.
. Processed money order and Western Union transactions.
. Deposited ATM monies, WIC, and checks at closing.
RGIS Inventory Specialists Montgomery, AL
2001-2002
Auditor
. Performed inventories for department stores such as JcPenney, Parisian
and Lerner.
. Operated audit machine (the Ray) for special inventories.
Alabama State University/Bessie Estelle Dormitory Montgomery, AL
1998-1999
Office Assistant
. Answered telephone, filed and typed.
. Ran errands for dorm director.
. Checked halls of dormitory.
. Signed visitors in out of dorm.
KENYA S. BOGANS page 3
Calhoun High School Letohatchee, AL
1996-1996
Office Assistant
. Answered all incoming calls to school.
. Assisted school counselor with sorting, filing, and mailing various
school documents.
Computer Skills
Languages and Software:
Word, PowerPoint, Excel, Access, FrontPage, C, Java, JavaScript, HTML, and
COBOL.
References
Alonza Arrington, Program Specialist
Alabama Department of Human Resources
50 N. Ripley St.
Montgomery, AL. 36130
Carolyn Rawls, Program Manager
Alabama Department of Human Resources
50 N. Ripley St.
Montgomery, AL. 36130
Wilma Scott, Data Entry Specialist
Alabama Department of Industrial Relations
649 Monroe St.
Montgomery, AL. 36130
Contact this candidate