Customer Service Manager
Resume:
Gail J. Haebler
Bangor, PA 18013
abkeus@r.postjobfree.com
OBJECTIVE To work towards a career in the Criminal Justice Field
EDUCATION McCann School of Business and Technology
Major - Associates Degree in Criminal Justice
Expected Graduation Date: 12/22/2010
RELATED
COURSEWORK Proficient in Microsoft Word, Excel, and PowerPoint. Knowledge
of Microsoft Publishing and Database Management.
Coursework in
Criminal Justice, Psychology, Investigation,
Corrections and Security
PROFESSIONAL
EXPERIENCE T-MOBILE 2001 to 2010
Personal Data Assistant Representative
Troubleshooting inbound calls, problem solving and
mentoring peers
Responsible for knowledge in Personal Data Assistants,
Basic Cell Phones and Unlicensed Mobile Access
Supervising real time inbound calls with other
representatives to enhance their overall
performance
Quality Specialist
Observed and evaluated calls based on company guidelines
to provide customers with a world-class experience
while interacting with our
customer service representatives
Attended trainings and calibrations to help improve daily
functions
Created incentives to help promote team performance and
enthusiasm
Received peer recognition in the form of an award called
"Team Together"
Customer Care
Provided support to customers in an inbound call center
with billing issues and questions
Information Support Team
Solved difficult issues for other representatives
Provided instruction on policies and procedures regarding
bills, adjustments and troubleshooting
phones for other representatives
Supported escalated customers
DELECTABLE DOGGIE DELIGHTS 2008 to present
Owner
Responsible for creating recipes, marketing and sales
TWOTON, INC 1999 to 2001
Manager
Trained employees
Evaluated employee's ability to perform their duties
VOLUNTEER
WORK President of Criminal Justice Club, McCann Chapter of LAE
Founder and co-chairperson of Peer Tutoring group at
McCann School of
Business and Technology
Volunteer at Lehigh Valley Animal Food Bank
Organized and lead two Girl Scout troops
Organized Mr. Pastie fundraiser for Easton High School
Band
Organized a successful Christmas craft show for First
Presbyterian Church in Blairstown, NJ
Gail J. Haebler
248 Washington Blvd.
Bangor, PA 18013
abkeus@r.postjobfree.com
REFERENCES
Pamela Garin
2200 North Irving Street
Allentown, Pa 18109
Tina Gadue
3006 Klein Street
Allentown, Pa 18103
Andrew Hoffman
2120 Stoney Ridge Rd
Palmerton, PA 18071
Contact this candidate