Medical Assistant Customer Service

Bernadette Luz

**** ********** *****, #*** . *** Jose, CA 95136 . 408-***-**** . (408)

***-****

*************@***.***

OBJECTIVE: To obtain a position in Medical Assisting utilizing my

education, skills, and professional experience.

PROFESSIONAL . 5 years administrative and customer service experience

SUMMARY: . 2 years planning and scheduling experience

. Certified Medical Assistant (AAMA)

. Medical assistant externship experience

. Strong clinical and administrative medical skills

. Excellent communicator and works well in a team environment

. Bilingual English/Tagalog

EDUCATION: Heald College, Milpitas, California

Associate in Applied Science Degree in Medical Assisting

Heald Honor Roll Award for Six Quarters

April 2010 GPA: 3.92

ADMINISTRATIVE . Microsoft Office Suite . Appointment scheduling

SKILLS: . Medical Terminology . Chart prep & filing

. Medical Transcription . HIPPA Certified

. Medical Billing & Coding . Clinical and Laboratory Safety

Awareness

CLINICAL . Vital Signs . Instrument sanitation,

disinfection &

SKILLS: . Minor surgery assistance Sterilization

. Prepare patients for exams . CPR/BLS certified

PROFESSIONAL To Your Health, Van Nuys, CA

07/10 to Present

EXPERIENCE: Medical Assistant - Registry (on-call)

. Medical Registry and appointment set

up for Health Fair

. Set up for Vitals and Glucose testing

and screening

. Insurance Benefit form assistance

. General support for Health Fair set

up and patient flow

Howard S. Sutkin, MD., F.A.C.S., Los Gatos, CA

01/10-03/10

Plastic & Reconstructive Surgery

Medical Assistant - Externship

. Front & back office support . Vital signs

. Answered multi-line telephone . Prepare exam and treatment areas

. Patient appointment scheduling . Minor surgery assistance

Hitachi Global Storage Technologies, Inc., San Jose, CA

02/08-09/08

Customer Planner - Dell Account

. Customer resolution . Account Management

. Data resolution . Planning and scheduling

Transport Drivers Inc., San Jose, CA 07/06-02/08

Assistant Desktop & Server Warranty Planner

. Planning and scheduling . Administrative and Clerical

. Produce and analyze reports . Prioritizing

De Anza College Short Courses, Cupertino, CA 09/04-06/05

Office Assistant

. Handle high volume of phone calls for prospective short

course students

. Input class registration data into the SI computer

screens

. Organize and maintain enrollment rosters for upcoming

short course classes

Contact this candidate