Customer Service Administrative Assistant

Shemika Goodlow

***** *** **, *******, ** *****, Phone: 225-***-****, Cell: (225) 803-

****, *-****: *******@*****.***

OBJECTIVE: To obtain a position within a growing company with

opportunities for advancement.

EXPERIENCE:

Sept 2010 VOA (Office Team) Baton Rouge, LA

Present Billing Specialist

. Input invoices

. Comparing total entry to balance statement

. Verifying services

. Follow-up on incomplete invoices

May 2009- Carville Job Corps Academy Carville, LA

December 2009 Residential Advisor

. Keep a total count of students on wing

. Monitor areas students are located

. Correct student behavior

. Listen to students when they need to talk

. Conduct Bed checks and room inspections

. Conduct daily morning meetings

. Prepare new student orientation materials

. Answer questions about the program from potential

students and parents

. Monitor recreation trips

. Maintain log book

. Collect weekend passes

. Input case notes into databases

. Proficient in Microsoft Word, Excel, and Outlook

January 2009- Hampton Inn Gonzales, LA

May 2009 Front Desk Clerk

. Maintaining Lobby

. Maintaining Breakfast Area

. Night Audit

. Make Reservation

. Check-in guest

. Check-out guest

. Rate Comparison

. Compare credit card receipt, direct vouchers, and

cash records of each shift with computer records

. Make corrections to guest accounts

. Maintain and balance cash drawer

. Post payments and charges to guest accounts

. Give tours of the hotel

. Assist in other departments when needed

. Maintain schedule of meeting room

September 2005 - Federal Emergency Management Agency Hammond, LA

July 2008 Acting Recertification Team Lead

. Supervised a team of employees.

. Approved and reviewed files.

. Supervised and assisted with special projects.

. Take notes at supervisor meetings for supervisor

and team leads that were in the field

. Type a memo, including the need to know points of

the meeting for team meetings.

. Conduct weekly team meetings.

. Resolve issue with applicants and employees.

. Review and correct employee timesheets.

. Kept track of daily numbers.

. Perform all duties of a Recertification Advisor.

. Check databases for correct documentations

. Input approval or denial into system with

explanations

. Followed up on files that was returned back to the

caseworker.

Housing Advisor

. Assist applicant towards developing a permanent

housing plan.

. Research applicants cases to determine eligibility

for programs

. Review and explain documents to applicant.

. Conduct one on one interview with applicants.

. Maintain files and databases (excel, word, FRRATS,

NEMIS, WIP).

. Input case findings into the databases.

. Research and provide applicant with resources.

. Participate in special assignments.

. Make recommendation for recertification.

. Research eligibility for the Travel Trailer

program.

. Assist team lead in reviewing files.

. Prepare documentation for rental assistance.

. Meet with landlord and applicant to explain

assistance programs.

. Conduct follow-up appointments and phone calls.

. Conduct habitability inspections on damaged

dwellings and FEMA units.

. Conduct Move Out Inspections on FEMA unit.

. Follow-up on hotel request.

. Respond to emails.

. Lease in applicants to FEMA unit

Federal Emergency Management Agency Baton Rouge, LA

Community Relations Liaison

. Maintained Speaker's Bureau Request and logbook.

. Follow-up on initial contacts based on the

information that was given on the Speaker's Bureau

Requests.

. Created and maintained databases for Speaker's

Bureau and Neighbor Helping Neighbor sections.

. Prepared material that would be used for speaking

engagements and Neighbor Helping Neighbor Training

workshops.

. Implemented a Service Agreement for the Neighbor

Helping Neighbor program to track and document the

progress of the workshops being given throughout

the State of Louisiana.

. Served as a Field Specialist during Special

Projects

. Maintain calendar of scheduled speaking

engagements

. Follow-up with speakers to confirm date and times

for engagements.

. Order materials needed for department and speaking

engagements.

. Keep a total count of meetings and total number of

attendees for the month.

. Maintain minutes for morning meetings.

. Typed memos for department heads of morning

meeting minutes and speaking engagement for the

day.

Federal Emergency Management Agency Baton Rouge, LA

Community Relations Administrative Assistant

. Administrative duties such as typing, filing,

answering phones, and scheduling meetings

answering questions.

. Update the monthly Calendars with completed,

tentative and confirmed meeting dates, times, and

total number of attendees.

. Verify information for speaking engagements.

Ensure all information of the request was correct

and completed properly.

. Prepare the Action Planning Chart for the day

which mapped out everyone's task for the day, week

and month.

. Speak at scheduled meeting in the event the

scheduled department personnel were unable to

attend.

June 2005 - Countrywide Home Loans Baton Rouge, LA

July 2005 Loan Specialist

. Administrative duties such as answering phones,

typing, printing labels

. Ordering titles and appraisals for the loan

officers to complete the loan application process.

. Verifying employment for the preliminary

application process.

. Faxing purchase agreements, and place loan paper

in order to complete the closing process.

. Prepare all approved and denied loan application

to be sent to the main branch.

May 2004 - Elayn Hunt Correctional Center Saint Gabriel, LA

June 2005 Health Information Processor

. Administrative duties such as answering phones,

typing, filing, sort mail, and etc.

. Input patients call-outs and sick calls for the

doctors scheduled visits for the week.

. Pull old testing and reports for inmate intakes.

. Input patient codes and levels of care into the

Mental Health Database. This would ensure the

inmates safety.

. Answer questions from other institutions about

inmates Mental Health Status.

. Prepare reports to go into patient's files.

. Prepared purchase orders for supplies needed in

the department.

. Read transfer orders to make sure the level of

care is accurate. This will insure that the

inmate will be sent to the correct institution

according to the Mental Health status

. Keep track of all intake numbers for the month.

. Makes sure all patient reports are written and

staffed within the time allowed by department

policy.

May 2003 - Department of Corrections Credit Union Saint Gabriel, LA

May 2004 Teller

. Maintain and balance cash drawer

. Assist customers with their accounts such as

opening and closing accounts, ordering checks and

ATM cards for members.

. Prepare purchase order for supplies needed for the

branch.

. Prepare new member orientation materials.

. Prepare preliminary work for loans (verify

employment, verify salary, and pull credit

reports)

. Close loan application

. Keep track of approved and denied loans, and

prepare those loans to go to the headquarters

office.

May 2000 - Elayn Hunt Correctional Center Saint Gabriel, LA

July 2000 Student Worker

. Administrative duties such as answer phone,

typing, filing, making copies, and etc.

. Assist warden secretary.

. Assist in other departments as needed.

. Prepare material for court.

. Scan the institutional material for the year.

EDUCATION:

August 2000 - University of Louisiana at Lafayette

Lafayette, LA

December 2003 Insurance and Risk Management

TRAINING:

Federal Emergency Management Agency Baton Rouge, LA

Joint Field Office

. Sexual Harassment

. Equal Rights

. Government Ethics

. Valuing Diversity

. Beyond Listening

. Customer Service

TWIC Card expires 3/30/2015

References Available Upon Request

Contact this candidate