Manager Customer Service

James Fallon III

-*

***** ******** ****** * North Collins, NY 14111 * Landline Phone:716-***-****

Wireless Cell: 716-***-****

**********@**********.***

_______________________________________________________________________

_

PROFILE:

I am accustomed to a fast-paced environment where deadlines are priority

and handling multiple jobs simultaneously is the norm. I enjoy a challenge and

work hard to attain my goals & the goals of the organization.

_______________________________________________________________________

_

EXPERIENCE:

*2006-Present- Management

Sanitation Manager-Plant Manager- Baking Industry

• Train and supervise sanitation team, associates, and team leaders on S.O.P‘s -

S.S.O.P’s & GMP’s.

• Create a safe working environment for all personnel throughout the organization.

• Ensure compliance with all environment, health, and safety programs &

regulations ( State / Fed.)

• Review & update written clean up and sanitation procedures.

• Maintain Master Sanitation Program M.C.S (documentation)

• Monitor environmental pathogen results and implement corrective action as required.

• Pest/Rodent control internally and through a licensed pest control company.

• Maintain sanitation and production supplies by physical inventory counts and ordering.

• Responsible for removal and management of all waste (product scrap, cardboard, etc.)

from the facility.

• Participate in and provide information pertaining to the sanitation program in all third party

(AIB & SQF) and customer audits.

• Ensure that sanitation documents are readily accessible to appropriate personnel.

• Review and audit the effectiveness of the sanitation program on an annual basis.

• Meet & Manage the sanitation budget / Goals

• Maintain GMP and SOP guidelines.

• Manage operations to maintain & sustain a SUPERIOR & SQF level 2 rating for our

annual AIB & SQF inspections.

• HACCP Team Member.

Ÿ SQF-Secondary Practitioner

*2005-2006- Management

Plant Manager-Food Manufacturing Plant

• Supervise Sanitation / Production Departments

• Provide training, guidance and assurance that the plant is following / running under A.I.B. standards.

• Make sure quotas are met timely and safely and with minimum “down time”.

• Create & Implement training & safety procedures / programs / solutions to better the departments;

Quality Control is held in the highest regard.

Train and supervise sanitation team, associates, and team leaders

Ÿ

HACCP Team Member.

Ÿ

Safety Team Member.

Ÿ

*2004-2005-Management

Seasonal Service Manager-Colley’s Pools

• Manage and supervise service department of 14 Technicians, Parts Personnel, and Customer

Relations on a daily basis.

• Implemented employee training programs.

• Schedule Appointments

• Generate work orders

• Prepare and draw up contracts.

(Colley’s Pools con’t.)

• Hiring candidates

• Disciplinary procedures practiced in an acceptable and respectful manner.

• Maintain Colley’s Customer First image.

• Develop new structural plans for Employee Trainings, Department Budgeting, and Organizational

Solutions to better the departments productivity.

*2003-2004-Management

Assistant Manager-PepBoys

• Opening / Closing Store Procedures

• Money Handling Procedures

• Job Applicants reviewed and interviewed

• Employee Scheduling

• Plan work assignments, store layouts, and “Planograms”

• Merchandising, Ordering, Loading, Pricing, and SKUing

• Physical Inventory Counts

• Loss Prevention

• Maintain a high level of customer satisfaction

• Elevate standards of quality by establishing planned activities

• Reduced shrinkage in the Elmwood Ave. store from nearly 75% down to 40%.

*1998-2003-Management

Assistant Manager-Rentway

• Store Operations

• Opening / Closing Store Procedures

• Processing Rental Order Forms

• Employee Scheduling

• Money Handling Procedures

• Maintain Showroom; Clean, Organized, “Price-Tagged”

• Physical Inventory Counts

• Furniture, Electronic, and Appliance repairs performed

• Supervise the Account Managers and their routes

• Merchandise ordering

• Maintain professional deliveries

• Consistently met or exceeded sales expectations

• Consistently met or exceeded KPA’s expectations

• Completed ALP I, II Company tests

*1997-1998-Credit Manager

Accounts Manager-Rent-A-Center

• Manage 360+ Rental Accounts

• Cash Handling Operations

• Customer Service Representative

• Rental Order Form processing

• Professional deliveries performed

• Merchandise service repairs performed

• Repossessor

• Completed Phases I, II Company Tests

• Maintained high level of customer satisfaction

*1996-1997-Building Maintenance

Building Maintenance-Seneca Manor Nursing Home

• Outside Grounds Maintenance and General Maintenance including:

v Plowing (Bobcat)

v Landscaping

v Masonry

v Carpentry

(Seneca Manor con’t.)

Plumbing

v

Electrical Work

v

Drywall

v

Painting

v

HVAC System and Boiler System repairs

v

Heavy Laundry Equipment repairs

v

*1990-1996-General Labor

Sanitation Lead man / Supervisor, Production, Warehouse, Maintenance

Mechanic, Building Maintenance-Freezer Queen

• “Lead man” for a crew of 16

• Cleaned Food Processing machines for Government Inspections

• Operation of Food & Packaging Machines

• Stock & Pull and load orders

• Setup and tear down of equipment

• Performed preventative maintenance on machines

• Building Maintenance, Industrial Plumbing, Electrical Work, Machine Building

• Performed Elevator Preventative Maintenance

• Performed Freezer Maintenance

• Trained in Welding

_____________________________________________________________________________________

EDUCATION

Diploma. Frontier Central High School

Credits. Erie 1 Boces Training Center - Mechanics

2000 -Credits. Hilbert College (Business Management)

1990 -Forklift and Puller Operations (certification) Freezer Queen

1991 -OSHA Chemical Training (certification) (6 yrs.) Freezer Queen

2003 -Loss Prevention Course (1 yr.) PepBoys

2004 -Safety Training / Protective Gear & Standards. OSHA

2006 -Food Plant GMP/Sanitation ( workshop) A.I.B

2007 -2008 -Management and Supervisory (Seminars) Skill Path.

2008 -Food Safety Course ( Online Training Course) A.I.B

2008 -HACCP-Food Safety Training Course.

2009 - SQF Practitioner Training Course (SQF)

_____________________________________________________________________________________

HONORS

Rentway – Star Driver Award

Rentway – Salesman of the Month Award

Rentway – Perfect Attendance Award (2 yrs. in a row)

Contact this candidate