Customer Service Manager

Beth A. Feichter

**** ***** ****

Fort Wayne, IN 46815

Home Phone: 260/493-6136

Cell Phone: 260/403-1677

E-mail: abketv@r.postjobfree.com

Qualifications Summary

Administrative professional with experience working in fast paced work

environments demanding strong organizational, technical and interpersonal

skills. I am confident and poised in interactions with individuals at all

levels. Detail oriented and committed to exceptional customer service.

Capabilities include:

. Several years Bank Experience, including Private Banking, Business

Banking, and Bank Operations

. Microsoft Word, Excel, and Outlook

. Customer Service and relations

. Technical Support, problem resolution

Professional Experience

August 1999-March 2009- Business Banking and Wealth Management Group

Private Banking, Wells Fargo Bank, N.A. Supported business customers as an

assistant before being promoted to a banker. Assisted high profile

customers in the Private Banking Group for the last 5 years.

December 1993-July 1999- Business Banking Loan Operations, Customer Service

and Problem Resolution Team, Norwest Bank (aka Wells Fargo Bank, N.A.).

Balanced the Commercial Loan activity daily. Balanced, re-calculated and

resolved issues on Installment loans and lines.

January 1989-November 1993- Proof- balancing, Courier, and Research

Manager, Summit Bank (aka Chase Bank). Balanced the daily activity of the

bank. Resolved account issues and produced documents on subpoenas while

managing research department staff.

Education

Northrop High School graduate, Fort Wayne, IN

Accounting I- American Institute of Banking

Management and Interviewing Training

Interests and Activities

. Volunteer, Big Brothers/Big Sisters, Lunch Buddy Program

. Advisor, Lia Sophia Jewelry

References available upon request

Contact this candidate