Customer Service Manager

Ian Bishop

***** **** **** ***** ****** Niguel, CA 92677

949-***-**** abkesa@r.postjobfree.com

Education

Bachelor of Arts, English

California State University Fullerton May 2009

Major: English

Related coursework: California teaching credential

preparation, developing literacy in students, classroom

observation, practical experience with writing, editing

and proofreading a wide variety of materials.

Skills & Abilities

Computer skills

Proficient in use of MS word, Excel, Microsoft

PowerPoint, Microsoft Publisher, Microsoft Access and

Microsoft Outlook.

Ability to type 60 words per minute.

Interpersonal skills

Trained in several service based workshops such as

customer service training, child abuse prevention,

conflict resolution, and health and safety training

through the YMCA of Orange County.

CPR and first aid certified

Leadership

Volunteer counselor for YMCA of Orange County's Camp

Oakes, volunteer coach and counselor for South Coast

YMCA's noon time sports and after school child care

programs.

Participated in several leadership committees with the

YMCA of Orange County.

Experience

Assistant Child Care Director September 2009

South Coast YMCA to March 2010

Maintained monthly operating budget,

recruited new participants into the

program. Planned and implemented after

school curriculum and activities,

writing and editing monthly newsletter.

Maintained and developed relationships

with YMCA members to provide the best

possible customer service.

Responsible for managing, orienting and

training paid and volunteer staff.

Supervised and evaluated the performance

of all Teachers, Associate Teachers,

Assistants, and Volunteers. 2002 to 2009

Experience working with special needs

children.

Associate Teacher II

South Coast YMCA

Responsible for the day to day safety

and well being of children enrolled in

the YMCA after school program.

Assisted students with homework and

provided basic tutoring.

Supervised children in YMCA sports club

and YMCA drama club.

Assistant warehouse manager 2005 to 2006

Moore's sew-vac-fan

Received and processed shipments daily.

Organized product transfers for 5 retail

locations.

Maintained accurate inventory of

merchandise.

Assisted in ordering of special parts

from vendors.

SALARY HISTORY

South Coast YMCA, 28931 Crown Valley

Parkway, Laguna Niguel 92677

Assistant Childcare Director

Beginning Salary: $14/hr

Ending Salary: $14/hr

South Coast YMCA, 28931 Crown Valley

Parkway, Laguna Niguel 92677

Associate Teacher II

Beginning Salary: $9.25/hr

Ending Salary: $11.61/hr

Moore's Sewing Center 25390 Marguerite

Parkway, Mission Viejo CA 92692

Assistant Warehouse Manager

Beginning Salary: $12

Ending Salary:$12

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