Customer Service Manager
Resume:
Pallas Williamson
Fort Wayne, IN 46806
email abkerg@r.postjobfree.com
QUALIFICATIONS: Twenty years of customer service experience and skills
acquired in the following
areas:
*Production Management
*Daily use of computer
*Receiving and processing orders and quotes via
phone, fax, mail
*Maintains efficient workflow by holding direct
reports accountable for quality
*Responsible for managing profit and loss
*Operate multi line phone service
*Ensure quality of operations
*Scheduling
*End of month billing
*Employee training
*Payroll
EXPERIENCE: AFFILIATED COMPUTER SERVICES (ACS SERVICES,
LLC)
Eligibility Specialists:
March 2008 * Responsible for gathering information
related to applications for public assistance
Present programs.
* Provide information to
state eligibility consultant who make the eligibility
decision for various public
assistance programs including TANF, food stamps
and Medicaid.
*Duties include reviewing
applications submitted, identifying required
client data and
verifications that must be collected in support of the eligibility
determination,
communicating with clients in the data collection process, reviewing
the case information and
preparing it for case disposition by the state eligibility
consultant.
EXPERIENCE: IKON
October 2007 Site Manager:
November 2000 *Responsible for the management and implementation
of IKON Service Excellence
*Handle formal contact with the customer on a daily
basis
*Provides training on workflow and machines when
necessary
*Performed HR duties to ensure payroll accuracy
*Achieves shift profitability in the area of cost of
goods by effectively supervising
*Invoice accounts
*Maintains positive internal working relationships
with all department employees
*Creates monthly management
reports
*Negotiates with outside
vendors and orders materials
*Operating mailing, copy or
fax equipment
* Shipping & Receiving
*Ordering supplies
*Updating employee lists
*Pick-up and deliver mail,
parcels, copy jobs and faxes to customers
*Lift large bundles of mail,
overnight packages and shipments of paper
EXPERIENCE: RENAISSANCE PUBLISHING COMPANY, INC.
November 2000 Production Manager:
October 1999 *Supervised production personnel to ensure the
quality of product
*Quality controlled all outgoing product to ensure
standards were met
*Prepared work orders for the print and bindery
procedures
*Worked closely with outside salesmen
EXPERIENCE: INSTANT COPY
October 1999 Telephone Receptionist Multiple Lines/Sales:
January 1983 *End of month billing
*Route/distribute incoming mail
*Accounts payable/receivable/bank deposit
*Support Sales Team
*Customer Support
EDUCATION: Indiana Wesleyan University
Ivy Tech.
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