Lisa Murphy

*** ****** ******* ****

O'Fallon, Illinois 62269

Home 618-***-****

Cell 618-***-****

Work Experience

Customer Service Representative

*/**** - ******* ********* ***

Key responsibilities: provide customer service for four artist product

lines, track inventory, maintain stock, and shipping.

Provider Operations Coordinator

6/2008 - 5/2009 WellCare/Harmony Health Plans, Swansea, IL

Key responsibilities: credential physicians, medical confidentiality, and

contracting. Provide customer service to in-house customers as well as

members and clients. Research and analyze claims, track contracts, and

detailed review of applications. Work as liaison with Utilization

Management and other outside publics. General office management duties

include handling incoming mail, extensive phone interaction, and database

management. Position eliminated due to market changes.

Homemaker

5/2003 - 6/2008 Home, O'Fallon, IL

Accomplishments: completed Bachelor of Science degree in business

management and managed our household while caring for our child. Also, a

member of various volunteer groups and a parenting group where I offered my

skills as editor of parenting newsletter. Utilized free time to complete

personal education goal.

Executive Assistant

6/2001 - 5/2003 Pepperidge Farm, Downers Grove, IL

Supported plant manager and executive staff. Performed complex

administrative duties, which involved contact and exposure to all

management levels, necessitating the highest level of corporate image,

diplomacy, confidentiality, discretion, and judgment. Highly multi-tasked

to meet compressed timelines, special project management, scheduling, and

travel coordination with superior problem solving skills while maintaining

a positive attitude.

Senior Executive Secretary

Senior Secretary

3/1997 - 6/2001 Evanston Northwestern HealthCare nka North Shore Health

System, Evanston, IL

Supported Vice President and Assistant Vice President. Calendar and meeting

coordination. Managed office needs as well as safekeeping confidential

documents. Special project management with in-depth analysis of insurance

payment reconciliation according to contract. Manage multiple corporate

reports for executive board. Organized and planned special events sponsored

by Human Resources Department at off-site facility. Managed access and

database of the time clock system and door entrance coding for building.

Payment Negotiator

9/1996 - 3/1997 Community Care Network, Downers Grove, IL

Insurance Biller

9/1992 - 8/1996 Methodist Hospital dba Methodist Home Health,

Indianapolis, IN

Claims Auditor

Claims Audit Inquiry Clerk

4/1986 - 5/1991 Blue Cross Blue Shield of Indiana, Indianapolis, IN

Education

2010 Diploma University of Phoenix

Bachelor of Science Major: Business

1985 Diploma Ben Davis High School, Indianapolis, IN

Major: English

Organizations and Memberships

Phi Theta Kappa National Honor Society Member

Girl Scout Leader

Church and School Volunteer

University of Phoenix Alumni Association Member

Related Skills

Accounts Payable/Accounts Receivable/Collections

Confidentiality

Customer Service - Extensive; Elderly, young, insured and un/under-insured.

Direct Employee Supervision

MS Office - Word, Excel & PowerPoint

Quality and Inventory Control

Scheduling - Events, Meetings & Travel

Objective

Secure a position in office administration where my proven skills,

administrative experience, and education will benefit a team environment.

Contact this candidate