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Customer Service Supervisor

Location:
Summerville, SC, 29485
Posted:
October 02, 2010

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Resume:

ROBERT E. KEITH

ROBERT E. KEITH

Robert E. Keith

*** ********* **.

Summerville, SC 29485

Mobile: 843-***-****

Home: 843-***-****

Email: abkeol@r.postjobfree.com

ROBERT E. KEITH

ROBERT E. KEITH

OBJECTIVE To secure a position that will allow me to further explore and expand my passion for total quality

management in education. I believe that my years of teaching coupled with my management

experience would make me an excellent leader as an educator.

WORK EXPERIENCE

Park University 05/2009 present

Charleston Air Force Base Salary: 2500. per course

Adjunct Faculty

Introduction to Religion

Responsible for creating and executing lesson plans. Maintaining

class records

Dorchester Academy 1/2007 – 05/2007

St. George, SC 29477 Salary: 30K annually

Hours per week: 40+

High School English Teacher

I teach the following courses: 8th Grade English, English I, English II, English III, English (Honors I),

English (Honors III).

Lowe’s Home Improvement 7/1997 12/2006

Arlington, VA and Summerville, SC Salary: 37,500K annually

Hours per week: 25 30 hours

Senior Designer

I performed the following tasks on a daily basis. As a Specialist, my interaction was with top level store

management and regional management. I was responsible for all aspects of customer service in the

Design Department. I interviewed the customer interested in home remodeling; I suggested products

based on the different benefits and features. My duties includes: planning, developing and implementing

the design or restoration concept. I accomplished this by: researching the project, entering the

drawings into a design format using an AutoCAD program, making suggestions as to style, color,

fabrication, estimating the cost of the project, making referrals on installers, drawing up the necessary

contracts, arranging for in house financing, selling and closing the deal, processing the paperwork,

maintaining an effective paper trail, conducting follow up to make sure that the project is progressing

and ensuring the customer’s complete satisfaction once it is completed. (Contact Supervisor: Yes,

Supervisor's Name: Kevin Merkle, Supervisor's Phone: 703-***-****)

Alexandria City School District 1/1994 11/1997

Alexandria, VA Salary: 25.00 hour

Hours per week: 30 weekly

Substitute Teacher

My responsibilities were quite varied depending upon the class I was teaching. Among my principle

duties were the following: implementation of existing lesson plans to ensure continuity of instructional

format and flow; attention to record keeping for purposes of attendance, credit, and final grades. I most

frequently taught in the areas of World History, U.S. History, Geography and civics. (Contact Supervisor:

Yes, Supervisor's Name: Barta Barnum, Supervisor's Phone: 520-***-****)

ROBERT E. KEITH

ROBERT E. KEITH

R and R Services 12/1993 9/1997

Alexandria, VA Salary: 35,000 yearly

Hours per week: 40 hrs

Business Mgr. and Partner

Licensed and insured providers of full service housekeeping and event staffing services in the

Washington, DC area. At any given time, I was directly responsible for supervising a staff who worked

with me. I had the responsibility for making sure that the licenses and insurance matters were kept

current and that weekly payroll was met. I interfaced directly with our Accountant for the monthly and

yearly fiscal filings vis a vis the IRS. (Contact Supervisor: Yes, Supervisor's Name: Raymond J. Carney,

Supervisor's Phone: 843-***-****)

Catholic University of America 8/1993 12/1993

Washington, DC Salary: 1,500. course

Hours per week: 15 hrs.

Adjunct Faculty

I taught an undergraduate course (15 students) in the areas of Thanatology the study of Death and

Dying. This required that I prepare detailed lecture notes, lesson plans, and that I read and assign

outside reading material. Students were required to prepare a semester project which I had to evaluate

for their final grade. There was quite a lot of paperwork and record keeping for the university's

administration. (Contact Supervisor: Yes, Supervisor's Name: Javier Angel, Supervisor's Phone: 843

821 4567)

EDUCATION Notre Dame Institute

Alexandria, Virginia US

Doctoral Studies in Education / Theology

Master's Degree 5/1996

Major: MA Education / MA Theology

Advanced Pontifical Catechetical Diploma/Gregorian College; Rome, Italy 1996

3.2 out of 4.0

St. Ambrose University

Davenport, IA US

Bachelor's Degree 5/1983

120 Semester Hours

Major: Communications

2.8 out of 4.0

Description:

Mass Communications, Speech, Theater, Radio, and Television.

Regina High School

Iowa City, IA US

High School or equivalent 5/1978

Description:

Academic Diploma.

AFFILIATIONS 9/1981 Present Alpha Phi Omega Member in College

ROBERT E. KEITH

ROBERT E. KEITH

01/1980 Present National Trust for Historic Honorary Member

Preservation

01/1997 10/2000 The English Speaking Union Washington, DC

AWARDS 1977 1st place, Boy Scouts of America Reader’s Digest Assoc., National Public

Speaking Contest; Local.

1977 3rd place, Boy Scouts of America Reader’s Digest Assoc., National Public

Speaking Contest; Regional.

1976 1st place, Boy Scouts of America Reader’s Digest Assoc., National Public

Speaking Contest; Local

TRAINING COURSES Graduate of "Total Quality Management, Success for Today" offered by my employer in 1992.

JOB RELATED SKILLS Skill Name Skill Level Last Used Experience

Keyboarding Intermediate Currently used 30 years

Filing Expert Currently used 25 years

20 20 AutoCAD Design Expert Currently used 4 years

Program

Microsoft Office Suite Intermediate Currently used 6 years

SUPPLEMENTAL Personnel administration; personnel scheduling,profit and loss budgeting, budget preparations,

marketing, sales, advertising, public relations, customer service, training, "Total Quality Management”,

INFORMATION schematic preparation, assisted in the preparation of visual aids, graphs, and handouts; managed fund

raising campaigns; edited newsletter; performed lay outs for monthly food cooperative newsletter;

performed voice over on local radio stations; assisted in recruitment of support personnel; conducted

interviews; provided advice to officials relative to applicants; interacted with senior level managers on a

daily basis to discuss potential new policies and regulations which impacted the management of major

projects; responsively delegated assignments to various employees depending upon on their individual

skill and ability to complete a task in a time sensitive environment.

REFERENCES Rev. Edward D. Lofton St. Theresa Catholic Church Pastor

Phone Numbers: 843-***-**** or 843-***-****

Email Address: abkeol@r.postjobfree.com

Reference Type: Professional

Raymond J. Carney, Jr. Self Employed Entrepreneur

Phone Number: 843-***-****

Email Address: abkeol@r.postjobfree.com

Reference Type: Professional

Kelley F. Stowe. Dorchester Academy Spanish Teacher

Phone Number: 843-***-****

Email Address: abkeol@r.postjobfree.com

Reference Type: Professional



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