Customer Service Sales

SHANA LEININGER

**** ******* **** *****, *******, CUSTOMER SERVICE

Georgia 31820

706-***-****, ***********@***.***

Accomplished, motivated professional with over 6 years of Retail experience

and 10 years of exceptional customer service experience. Highly versatile

quickly masters new roles, responsibilities, technologies and environments.

Additional expertises

Management

Consumer Transactions Inventory Control

Relationship Building User Training/Support

KEY ACCOMPLISHMENTS

. Successful in high volume retail environment where sales of quality

products are essential.

. Comfortable working independently or as a Team Leader.

. Achieved promotion to Retail Sales Supervisor within two years of

employment for a previous employer.

PROFESSIONAL EXPERIENCE

Retail Sales Associate- Dillards Department Store (2010-present)

Providing Custom Cosmetology and skin care needs with Clinique Cosmetics.

Excellent Customer service skills. Daily use of computer software to

include windows,excel, and word. Scheduling of customers and phone

consultations.

Homemaker- (2001-2010)

Maintained household needs and tasks. Managed family finances. Member of

the PTA board. Coordinated school activites and functions. Scheduled all

extracurricular activities and events. Volunteer work for several

charities.

Retail Sales Manager- Dillards Department Store (1998-2001)

Developed client base and increased sales volume through personal attention

to customer's skin care needs.

Helped train new employees in proper store procedures,reviewed cash

operations for accuracy and managed inventory. Ranked as most productive in

sales, with frequent repeat customers due to outstanding customer

relations.

Front End Store Supervisor- Home Quarters (1996-1998)

Managed total store operations, including staff training, hiring,

evaluation and work schedules. Maximized sales and profitability of

assigned areas through execution of company programs. Maintain inventory,

order supplies, schedule and ship store products as needed. Kept an open

line of communication between hourly personnel and all levels of management

to ensure continued customer satisfaction.

Completed Buisness courses, Psychology,

Cosmetology-

Chattahoochee Valley Communnity College-

1998-1999

High School Diploma - Shaw High School, Columbus, GA

1993-1997

TECHNICAL SKILLS

. Training: Management Training, Customer Service Training, Employee

Relations Training, Time

Management Training, Ethics Training, Cosmetic and skincare training,

Sales Training.

. Software: Microsoft windows, word, excel, Cad.

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