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Customer Service Security

Location:
Little Rock, AR, 72209
Posted:
September 07, 2010

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Resume:

Goal oriented, tenacious and eager professional looking to further career

within a progressive company where excellent customer service skills can be

utilized to promote company goals and directives

H I G H L I G H T S O F Q U A L I F I C A T I O N S

Broad knowledge base of management and leadership, thus leading a staff to

the attainment and acceleration

of accurate protocol and procedure

Excellent communication and interpersonal skills; Oral and Written

Exceptional problem solver and effective analytical thinker

Ability to excel in diverse work environments

PROFESSIONAL EXPERIENCE

R E L E V E N T C O U R S E W O R K

P R O F E S S I O N I A L S K I L L S

P R O F E S S I O N A L E X P E R I E N C E

Field Supervisor, Securitas, Little Rock, AR (October.2009- Jan 2010 )

I train security officers on the job and assist with New Hire

training. Schedule officers and handles call-off situations. I

downloads data and review information and inputs for accuracy and

correctness. Assist Manager staff with daily operations and

supervision of employees. Enforces regulations, safety awareness, lost

prevention, policies and procedures exercises judgment and uses

discretion in dealing with emergencies and security violations

encountered. Enforces standards of conduct of security officers;

follow up on areas of improvement. Verifies hours worked and timesheet

accuracy.

Console Operator, Securitas, Little Rock, AR (May2006 - Jan. 2007/Oct. 2008-

May 2010)

Responsible for the monitoring of all company sites using "cctv".

Monitor safe issues and prevention theft of Clint properly. Depended

upon on a day to day basis to respond and dispatch resources and data

to alarm and emergency situations. I control electronic data

processing and auxiliary control panels. Instructed to effectively

carryout oral and written instructions,

Private Security Officer, U.S. Security Associates, Little Rock, AR (Feb. -

May 2008)

I monitored property from company car, accessed controls, safety

awareness, lost prevention, fire detection, intrusion systems, and

reported unusual behavior. Supervised parking area during arrivals and

departures, thus ensuring safety of the company and customer vehicles.

Worked closely with other company supervisors to sustain safe

effective work environments.

Officer1, Arkansas Department of Correction, Grady Arkansas (April 2007-

July 2007)

Responsible for the supervision and logging of inmate's activity and

movement. Inspects locks, window bars, grills, doors, and gates for

tampering. Searches inmates and cells for contraband articles. Guards

and directs inmates during work assignments. Patrols assigned areas

for evidence of forbidden activities, infraction of rules, and

unsatisfactory attitude or adjustment of prisoners. Held accountable

for monitoring activates, security checks, and the recording of

incident and disciplinary. Operated two-way radio and PBX system, and

logged incoming calls. Collaboratively worked closely with other

officer to maintain safe and efficient environment.

E D U C A T I O N

Bachelor of Arts, Emphasis Criminal Justice (Anticipated Graduation, May.

2011) University of Arkansas at Little Rock

Associate of Arts, Law Enforcement University of Arkansas at Little Rock,

(December 2008)

Minor of Arts, Legal Studies University of Arkansas at Little Rock, (May

2010)

(Member of Lambda Alpha Mu)

Legal Ethics Skills

Human Relations Skiansas at Little Rock, (May 2010)

(Member of Lambda Alpha Mu)

. Legal Ethics Skills

. Human Relations Skills

. Critical Thinking Skills

. Psychology Skills

. Criminal Behavior Monitoring Skills

. Lost Prevention

. Adaptive Tactical Leadership-

. Business Law

. Writing for workplace

. Juvenile Delinquency

. Criminal Evidence

. Forensic Science

.

. Leadership and Personal Development

. Introduction to Tactical Leadership

. Innovative Team Leadership

. Foundations of Tactical Leadership

. Law and Society

. Criminal Investigation

. Introduction to Law Enforcement

. Court and Corrections

. Legal Ethics Skills

. Criminal Report Writing Skills

. Evidence Handling Skills

. Criminal Psychology Skills

. Human Relations Skills

. Critical Thinking Skills

. Psychology Skills

. Criminal Behavior Monitoring Skills

. Criminal Law Skills

. Microsoft Outlook

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Computer Proficiency

. Microsoft Access

. Microsoft Publisher

. Typing; 45wpm

. Monitor CCTV

. Licensed Security Officer

. C-Cure System

. Safety Awareness

*References available upon request

Jerome E. Easter, Jr.

1

Jerome E. Easter, Jr.

2

JE



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