Customer Service Insurance

Location:

Posted:

September 30, 2010

GERRY WALTERS

OBJECTIVE:

Obtain a challenging position where I can contribute my

technical knowledge and expertise to achieve company goals.

BACKGROUND:

Progressive experience in insurance, problem solving, customer service, and office skills.

ACCOMPLISHMENTS:

• Functioned as a “Go To” person for resolution of relationship problems with selected people. Identified

the root cause of the problem and restored confidence in Company .

• Performed consistently in the top quadrant of audit reviews.

• Very accurate and good at detailed work.

• Improved service standards by exceeding company service standards by 20%.

• Designed an account management tool that was eventually adopted as the company standard.

• Worked closely with selection team that brought quality people to company.

COMPUTER SKILLS:

Latest version of Microsoft office suite

The ability to quickly adapt to propriety programs.

EDUCATION:

• Arts and Science Associate Degree, Illinois Central College – May 1994

• CPCU: Completed parts 551 and 520

PROFESSIONAL WORK EXPERIENCE:

1994-2010 - Senior Underwriter at Great Central Insurance Co (Part of Argo Group)

Insurance, problem solving, clerical and customer service were a large part of my job.

1993-1994 - Underwriter at Great Central Insurance Co (Part of Argo Group)

Performed analytical work, customer service, clerical and other duties as needed.