Customer Service Manager

JENNIFER LEIGH SIMONETTI

Home: 205-***-**** E-mail:

***********@*****.*** 2908 Nancy Circle

Bessemer, AL. 35023

OBJECTIVE

To obtain a full-time career in Birmingham, Alabama for a hard working,

organized, and dedicated college graduate with a degree in Psychology and

Criminal Justice. Able to work on own initiative and as part of a team.

Proven leadership skills involving managing, developing and motivating

teams to achieve their objectives.

EMPLOYMENT

SERVICE SPECIALIST ASSISTANT EMPLOYED (DEC 2007 - DEC 2009)

Document Technologies, Inc. Birmingham,

Alabama

Responsible for maintaining, organizing and assisting Baker, Donelson,

Bearman, Caldwell and Berkowitz, PC. Responsible for the following: central

copying, scanning and imaging, print and publishing, back office scanning

and less paper initiatives, off-site production printing and litigation

support, mail and distribution, digital document delivery, local courier,

shipping and receiving, office supply management, records management,

switchboard and reception, general office and facilities support.

ADMINISTRATIVE ASSISTANT EMPLOYED (APRIL 2007 - AUG

2007)

Gannett Graphics, Inc.

Birmingham, Alabama

Review and verify all potential orders for detail accuracy (pricing,

colors, quantities, addresses, etc.). Contact distributor if clarification

is needed. Prepare job jackets for production department (PO, job ticket,

and sample). Transfer job jackets to designated area in production

department. Professional communication with the production team. Answer

phones. Timely assist callers with quotes, status of orders, etc. Daily

filing. Prepare sample packets. Assist other office personnel on a need

to basis.

ON-SITE SERVICE SPECIALIST EMPLOYED (AUG 2005 - MARCH

2007)

IKON Office Solutions - Burr & Forman Birmingham, Alabama

Assist law firm in making copies, mail, receptionist, hospitality,

shipping services, answering phones and providing customer service to our

clients. Responsible for ordering all supplies for the center. Continuous

training in the scanning department to better provide excellent service.

Assisted fellow IKON site located in Nashville, Tennessee when needed.

MANAGEMENT, CASHIER & SERVER EMPLOYED (DEC 2004 - AUG 2005)

Johnny Ray's Barbeque Vestavia,

Alabama

Managed and supervised the restaurant. Obtained, packaged, and

delivered customer catering orders. Responsible for cash registers and all

credit card transactions. Greet, seat, and serve customers. Trained new

employees. Managed outside marketing for the restaurant.

ASSISTANT CATERING MANAGER EMPLOYED (AUG 2004 - DEC 2004)

The Radisson Inn and Suites Colorado

Springs, Colorado

Assisted catering manager in her daily routine. Answered phones.

Responsible for daily/weekly/monthly reports. Worked hand in hand with

each department in the hotel. Ordered all supplies. Prepared flyers and

business cards for sales calls. Designed and posted all memos and notices

for employees. Assisted in banquet set-up when needed. Data entry of new

clients and banquet information. Maintained the hotel database.

EDUCATION

BACHELORS DEGREE IN CRIMINAL JUSTICE AND PSYCHOLOGY YEARS ATTENDED

(1998 - 2004)

The University of Alabama

Tuscaloosa, Alabama

Dean's List

Gamma Phi Beta sorority member

Stalling's Center volunteer (RISE program). Assisted teachers in the

early childhood education of young children with and without learning

disabilities.

SKILLS

Basic office skills

Computer proficiency in MS Word, Excel, PowerPoint, Access, Quickbooks,

and the Internet

CPR certified

TRAINING

Completed one semester of nursing clinicals at DCH Hospital in

Tuscaloosa, Alabama.

Completed one semester of nursing clinicals at UAB Hospital in

Bessemer, Alabama.

Completed one semester of clinicals at Bryce Mental Hospital in

Tuscaloosa, Alabama.

Completed research hours for The University of Alabama in the

Psychology Department.

Observed and participated in graduate level research labs.

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