Customer Service Administrative Assistant

TRACY MELISSA TOSCANO

***** ******* ****** - ***********, ** 92395 - 909-***-****-

abkele@r.postjobfree.com

I am a very dedicated and hard working employee with a great attention to

detail. I have worked in customer service well over ten years. I will bring

my expertise and maturity which I have gained throughout the years. I have

the ability to take on a position with little direction or supervision and

achieve above what is expected of me. I am self motivated with strong work

ethics and a competitive drive to succeed.

EXPERIENCE

2007 - 2010 Wine Country Gift Baskets

Fullerton, CA

Office of the President

. Handle all calls, emails, faxes, and complaints for the president of

Wine Country Gift Baskets.

. Problem solving of the highest level rate customers while still

maintain excellent customer relations.

. Keep accurate account of all money spent on reimbursements for the

season.

. Log all complaints and resolutions, process root cause complaint

forms.

. Office of the President Team Supervisor

2008 - 2009 ALTA Resources

Brea, CA

After Hours Associate, Apria Healthcare

. Assist patients to troubleshoot DME equipment.

. Resolve cases on an emergency based call.

. Set-up new accounts

. Patient Relations

. Provide comforting customer service for terminal patients

2007 - 2008 Western Dental Services Corporate Offices

Orange, CA

Marketing Services Team Assistant

. Schedule dental appointments within booking procedures.

. Check eligibility (Medi Cal, insurance co, prepaid members.

. Resolve patient complaints, explain pricing procedures.

. Up sell dental plans, check ups, cross sell other services.

. Bi weekly meetings for strategic marketing ideas and outcome.

2000 - 2007 Valdez Transport

Los Angeles, CA

Administrative Assistant

. Accounts payable/receivable - bank reconciliations.

. Dispatch Truck operators.

. Confirm load pick up/ drop off.

. Scheduling - Data Entry.

. Maintain positive broker relations and client retention.

EDUCATION 2010 - Salon Success Academy - Esthetician - Licensed

1999 - American Career College -

Medical Technician/Assistant - Diploma

1997 - Carson High School - High

School Diploma

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