Customer Service Sales

Michael Maher

Experience

****-******* ****** *** ***** Distribution Reno, NV 775-***-****

Information Technology Technician

Main Responsibilities include:

. AS400 projects and maintenance.

. Cisco installation and troubleshooting.

. Active Directory.

. Printer maintenance and repair.

. IIS.

. VB Report building.

. Daily Backups.

. Network Installation and troubleshooting.

. Workstation installation and troubleshooting.

. Continual Growth of Knowledge and duties as necessary.

. RF scanner programming and troubleshooting.

. WAN troubleshooting.

. User support.

2008-Current Focused Computing Reno, NV 775-***-****

Senior Information Technology Technician

Main Responsibilities include:

. On-site client support.

. Graphics Design.

. Website development and Administration.

. Technology Consulting.

2008-2010 Reno Harley-Davidson/Buell Reno, NV 775-***-****

Online Administrator, IT Specialist, Marketing, Rentals and Customer

Service

Main Responsibilities include:

. Development and maintenance of renohd.com and Reno Harley-Davidson's

social networking as applies to marketing.

. In house graphics design using Adobe Creative Suite.

. Technical support and administration.

. Customer service in rentals/rider's edge and sales

. E-commerce.

. Event coordination and support.

2006-2008 Western Nevada Supply Sparks, NV 775-***-****

E-Commerce Specialist

Main Responsibilities include:

. Writing of in-house code.

. Building and maintenance of public and internal websites.

. Technical support for Western Nevada Supply users and website users.

. Customer support.

2003-2009 Marion's Flower Shop Reno, NV 775-***-****

Delivery Driver

Main responsibilities include:

. Delivery and obtaining proof of delivery.

. Routing.

. Dispatch.

. Customer Service.

2001-2004 Rafsco Nevada Sparks, NV 775-***-****

Sales Associate/ Press Room Assistant/ Graphics Designer

Main responsibilities include:

. Sold and maintained inventory of remanufactured printing cartridges.

. Made Print jobs ready for the press.

. Used various computer programs including Quark Xpress, Adobe

Photoshop, Illustrator, Freehand, and Corel to create graphics design

and page layouts for print jobs.

. Responsible for the delivery of completed printed material,

remanufactured printing cartridges, and the maintenance of inventory.

. In charge of all shipping and receiving in the warehouse section of

the plant.

2000-2001 Paper Plus Sparks, NV 775-***-****

Store Associate

Main Responsibilities include:

. Customer Service Representative.

. Sales associate.

. Inventory maintenance.

. Shipping and receiving.

. Responsible for daily opening and closing duties.

1998-2000 Reno Gazette Journal Reno, NV 775-***-****

Online Graphics Designer

Main responsibilities include:

. Created online advertisements for local businesses while creating and

developing websites such as RGJ.com.

. Responsible for the maintenance of said websites.

Education

Currently working on the completing the MCITP: Enterprise Engineer

certification.

2001-Present University of Nevada Reno Reno, NV

* Current student, studying Environmental Engineering, and carrying a 3.4

cumulative GPA

1996-2000 Reno High School Reno, NV

* Participant in SkillsUsa VICA competitions in Ad Design, and Quiz Bowl

winning

state gold and state bronze for Quiz Bowl.

References Available Upon Request

Contact this candidate