Customer Service Representative

Rachel Danay Knapp

**** * **** **

Manitowoc, WI 54220

920-***-**** Cell

E-Mail: ****************@*****.***

Experience Kaysun Corporation Manitowoc, WI

Customer Service Representative, 2007 - Present

Provide attentive service to current customers' daily orders

and requests

Ensure on-time delivery of product and expedite when

necessary

Assist with reaching sales goals by providing weekly reports

to upper management

Communicate effectively and appropriately with all

departments to deliver the highest quality product to

customers

Jessica's School of Dance Sheboygan, WI

Ballet Instructor, 2007 - Present

Mirror Image Dance Academy Appleton, WI

Ballet, Tap & Jazz Instructor, 2009-2010

Manpower @ Kohler Co., Kohler Power Systems Sheboygan,

WI

Master Scheduling, 2006 - 2007 (temporary position)

Scheduled planned orders for loose accessories, converted

planned orders to production orders for several production

lines

Bay Towel, Inc. Green Bay, WI

Purchasing/Central Support, 2003 - 2006

Managed inventory of new product, ordered product,

controlled pricing and managed invoices

Assisted with creation and development of "Bay Towel

University's Module Series", a blended learning experience

combining classroom and self-paced learning.

Lakeshore Oil & Tire Co., Inc. Manitowoc, WI

Personnel Assistant, 1998 - 2003

Produced bi-weekly payroll for 100+ employees (Lakeshore Oil

& Tire, Pizza Pit, Quilts 'n Silks and 10 UNI-MART

Convenience Store Locations

Conducted new employee orientation sessions and completed

all human resource paperwork

Assisted with creation of marketing pieces and in-store

reward programs

Special Skills Proficient in Microsoft Office (Word, Excel, PowerPoint);

Proficient using Internet, E-mail, Windows environments,

IQMS and SAP

Community involvement with Masquer's Inc., Dare to Dream

Theatre, Little Sandwich Theatre and UW-Manitowoc

Education University of Wisconsin - Green Bay

Bachelor of Arts Degree, May 2004, Communication Processes

with Public Relations emphasis

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