Traletta D. Banks

**** **** **** ****

Charlotte, NC 28212

abkek5@r.postjobfree.com

704-***-****

SKILLS SUMMARY:

Eleven years experience in customer service. Proficient in call-center

operations regarding client account management, claims, cross sales,

customer complaints, and medical insurance. Skilled in identifying

customer needs and introducing appropriate company products and services.

EXPERIENCE:

Elite Academy Afterschool Enrichment

Charlotte, NC

Curriculum Facilitator 2006-2010

. Assist with administrative duties

. Plan and facilitate fieldtrips

. Assist students with homework and afterschool projects

. Perform light bookkeeping

Dental Staffing of the Carolinas

Charlotte, NC

Dental Assistant 2005-2006

. Recorded patient health histories

. Performed dental charting

. Prepared and maintained dental instruments, supplies, and equipment

. Prepared dental cements, amalgam, composite, and impression materials

. Explained patient personal oral care instructions

Irmc Charlotte, NC

Customer Service Representative 2005-

2005

. Responsible for inbound call inquires concerning customer utility

issues

. Received payments on current and past due accounts

. Received orders for installation, reconnection, disconnection or

change in service

. Resolved billing/service complaints; referred grievances to

investigative departments

Spherion Charlotte, NC

Client Specialist 2003-

2004

. Verified member eligibility

. Handled claim appeals

. Resolved paid / unpaid medical claims

GE Consumer Finance

Charlotte,NC Customer

Service Representative 2002-2003

. Answered telephone calls from customers requesting to open new credit

card accounts

. Performed account maintenance, including address changes and lost or

stolen reports

. Increased current account limits based on review and research of

credit reports

-2-

Eden Medical Staffing

Charlotte, NC

Dental Assistant 2001-

2001

. Recorded patient health histories and did dental charting

. Prepared and maintained dental instruments, supplies, and equipment

. Prepared dental cements, amalgam, composite, and impression materials

. Explained patient personal oral care instructions

Acordia National

Charleston, WV

Claims Adjuster 2000-2002

. Examined claim forms and other records to determine insurance coverage

. Telephoned or corresponded with doctors' offices or hospitals to

investigate medical claims

. Documented and updated client information

ADECCO Charleston,

WV

Administrative Assistant 2001-

2001

. Performed administrative and office support actives for multiple

supervisors

. Received and directed visitors and telephone calls to the appropriate

departments

. Did word processing, filing, data research, appointment and calendar

maintenance

John M. Falbo, DDS

Charleston, WV

Lead Dental Assistant 1995-

2000

. Performed dental impressions, bite registrations, and x-rays

. Assisted in bonding and cosmetic procedures

. Assisted in treatments for implant maintenance and reconstruction

EDUCATION AND TRAINING:

University of Phoenix

Charlotte, NC

2010-Present

Central Piedmont Community College

Charlotte, NC

2008-2010

Phlebotomy Certificate Charleston, WV

Garnet Career Center 1999

Dental Assistant / Office Administrator Certificate

Charleston, WV

Carver Career Center 1995

High School Diploma

Charleston, WV

Dupont High School 1995

Proficient in Microsoft Office Systems

References Available Upon Request

Contact this candidate