Customer Service Manager

Paul Han

**** * ********* *** *******, WA *****

Cell: 206-***-****

Email: abkejh@r.postjobfree.com

OBJECTIVE:

To obtain a position that utilizes my sales, administrative, and management

skills to help make a company grow and increase efficiency.

EDUCATION:

University of Washington, Seattle, WA

B.A. in Economics, August 2004

B.A. in Social Work, August 2004

COMPUTER SKILLS:

MS Office (Outlook, Word, Excel (Accounting), Access, and PowerPoint),

Adobe Acrobat, Indesign & PrintSmith database program

WORK EXPERIENCE:

Business Associate: Oct. 2006- August 2010 Inprint Graphics- Kent, WA

. Implemented and maintained an efficient Accounts Receivable system by

making a background check on our customers before establishing a

credit account and maintaining good communication with our customers.

. Managed inventory effectively by performing simple analysis on

inventory to find ways to reduce overstocked items.

. Operated Outlook (email) daily to effectively manage and process

incoming job orders.

. Utilized PrintSmith database program to create estimates, job

tickets, and invoices on various printing materials.

. Achieved increased productivity by utilizing Constant Contact (e-

commerce marketing business) service to develop business

relationships with new customers.

. Located local businesses to contact to build business relationships

with prospects.

. Interacted daily with our current customers and prospects to meet

their printing needs.

. Assisted in operating Docu2045 and Savin 2070 DP machine to print

brochures, newsletters, letterheads, and etc. in color or in black

and white.

. Assisted in operating Duplo DC-8000s and 500 DC machine to collate

and fold various printing products.

Store Protection Specialist: April 2009- August 2010 Ross- Northgate, WA

. Mitigated theft and fraud by monitoring entrances/exits and sales

floor for potential theft by identifying suspicious behavior.

. Gathered theft indicators around the store every hour and used

internal or external intelligence to impact shortage trends.

. Greeted and provided great customer service to suspicious customers to

prevent theft and reported the incident to the managers on duty.

. Educated employees about increasing store awareness on effective

processes to minimize operational shortage.

. Observed proper checkout procedures for customers and associates.

. Provided great customer service by greeting customers and answering

questions.

Second Assistant Manager: Oct. 2005- May 2006 Bartell Drugs- Lynnwood, WA

Assistant Manager: Oct. 2004- August 2005 Parkside Deli- Bothell, WA

Educator: Jun. 2002- Sept. 2002 Welfare Rights Organizing Coalition-

Seattle, WA

Customer Service Rep.: Aug. 2002- Oct. 2002 Burlington Coat Factory-

Edmonds, WA

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