Customer Service Manager

**** ******** **. . *****, *.A. *****

Phone 215-***-**** . E-mail ***.***********@*******.***

Dewey A. Bagley

Objective

To obtain a position I can utilize both my educational background and

interpersonal skills.

Education

[ 1998 - 2003 ] Morgan State University Baltimore, Maryland.

B.A./Political Science, Concentration in Criminal Justice

Skills

Analytical Writing

Critical Problem Analysis/Resolution

Supervision and Mentorship

Training Team and Leadership Development

Employment

[ 2000 - Present ] Bottom of the Sea Philadelphia, P.A.

General Manager

Managed daily operation of seafood restaurant. Recruited, trained and

supervised staff of 19 employees, including 2 managers in finances

customer service and sales. Determined product lines, maintained

inventory levels, managed vendors, assisted marketing and sale

campaigns and oversaw merchandising. In addition volunteer and sponsor

many summer programs involving at risk children regarding getting

children involved in several literacy programs, job placement and

athletic and sporting events.

[ 2007 - Present ] Children Outreach Services Program

Philadelphia, P.A.

STS

Provided therapeutic, behavior support for COSP clients experiencing

marked decompensation or requiring outside placement without immediate

intensive intervention. Implement grouped, behavioral reinforcement and

modification as indicated in the treatment plan devised by the Behavior

Specialist, Mobile Therapist and treatment team.

[ 2007 - Present ] Intercultural Family Services Inc. Philadelphia,

P.A

TSS

Provided one-to-one behavioral health interventions to children and

adolescents with serious emotional disturbances, Autism Related

Disorder, in support of the child's family or responsible adults, in

order to prevent more restrictive services or out-of-home placement.

Integrated/Reintegrated children into normalizing settings and

activities to promote age appropriate psychosocial growth.

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