Customer Service Manager
Resume:
Stephanie Rohlfing
Fullerton, Ca 92833
e-mail - abkeib@r.postjobfree.com
Objective:
A position in which my past experience and skills would enable me to
contribute to the growth and success of the company. I
offer a strong work ethic, dependable, willing and capable of filling
in where needed, adapting and learning to succeed in new positions.
Experience:
Customer Service, Clark & Associates, SFS, Ca Mar 2009 - Present
Handle incoming customer calls, data entry of customer information and
order entry. Handle any other issues which customer may have .
Assisted HR department with record keeping, employee files, payroll
and other duties as required.
CSR/Operations, Labor Ready, Inc. Orange, Ca Jan 2006 - Mar 2009
Duties included the setting up and assisting new customers. The
interviewing and processing of new temporary workers. Computer entry
of work orders, dispatch of workers to these jobs and processing
payroll each day. Trained in Federal I9 requirements, familiar with
Cal/OSHA requirements regarding safety regulations, ability to process
workman's comp. reports per regulations. Responsible for weekly
invoicing and collection calls as required to ensure prompt payment.
CSR/Property Mgr. Public Storage, Inc. Whittier, Ca Jan 2003 - Feb
2005
As manager of a self storage facility assisted new rental customers by
assessing their needs and offering solutions and answers for their
moving, storage questions. Data entry of customer information,
monthly invoicing and collections. Handled all maintenance issues,
including daily upkeep of facility, cleaning of units, painting and
handyman jobs as required.
Admin. Asst/CSR, Wikus Saw Technologies Inc., SFS, Ca Apr 00 - Aug
01
Responsible for all quotations, order entries, correspondence and
record keeping as required. Assisted Sales Manager with technical and
product questions from customers. Supervision of production staff,
responsible for production scheduling, shipping and receiving.
Secretary to Plant Mgr. Lonza, Inc. Los Angeles, Ca Apr 1995 - Mar
1997
Responsible for all correspondence, record keeping and reports as
required. Was responsible for all clerical needs for the Safety Dept,
Maintenance Dept. and Research Dept. Organized all company functions,
including seminars, holiday banquets, and award presentations
Administrative Manager, Simnmons Knife & Saw, SFS, Ca Jan 1990 - Mar
1995
Responsible for all correspondence, quotations, data entry of customer
information and orders. The invoicing of all orders and collection
calls. Handled customer issues giving technical and/or product
information. Supervised up to 7 shop employees, hiring, training.
Production scheduling to meet shipping requirements for orders,
purchasing and
Assisted with shipping and receiving as required.
Education:
Bryman School Medical Office Management, Anaheim, Ca
Seminars: Management, Customer Service and Secretarial
NOCCCD: Medical Front Office, Medical Insurance Billing, Completed
Medical Terminology, enrolled in currently
References:
Available upon request
Contact this candidate