Customer Service Manager
Resume:
BRANDRIA JACOBS
* ********* **., ******, ***** Carolina 27703, USA
abkei2@r.postjobfree.com
OBJECTIVE: To secure Full-time employment in the field of Healthcare while I continue my education
Desired Salary: $15,000 - $30,000
PERSONAL SUMMARY:
Excellent clinical, customer service and communication skills.
Ability to quickly learn new concepts and skills.
Knowledge of medical terminology and infection control standards.
Knowledge of age specific developmental factors specific to adult and geriatric residents.
Excellent verbal and writing skills.
EDUCATION:
May 2004
Durham School of the Arts, North Carolina, USA
High School or equivalent
Concentration: all
3.26 GPA
Certified Nursing Assistant Course, Gericare(Sept. 2004)
EXPERIENCE:
Apr 2007 - Present Durham Regional Hospital, Durham, North Carolina, USA
CNA
Administer treatment and personal care procedures to patients including, but not limited to, feeding,
bathing, shaving, changing clothing, cleaning and trimming fingernails, bed-making, assisting with
ambulation, enemas, skin care, and bowel and bladder elimination; provide such additional care as
required to meet the personal needs and comfort of assigned patients. Perform a variety of selected patient
care tasks under the direction of an RN/LPN to assist medical and nursing personnel in the examination,
treatment and care of patients.
Obtain and record patient data for medical records noting any significant changes in the patient's
condition. Clean assigned area; stock and replenish supplies and equipment as required. Perform a variety
of clerical tasks involved in operating the organization's patient care information system. Assemble and
maintain patient charts from admission through discharge; obtain patient history file from Hospital
Information System as required; inform nursing personnel of changes in physicians' orders; follow up
request to expedite orders. Answer telephone, deliver messages and provide information to patients,
visitors and personnel upon request. Answer patient signals and relay request to appropriate individual.
Prepare and maintain travel sheet indicating location of patients at all times, escort or transport patients to
various hospital locations. Perform other related duties incidental to the work described herein.
Apr 2006 - Apr 2007 Chapel Hill Healthcare and Rehab, Chapel Hill, North Carolina, USA
CNA
Administer treatment and personal care procedures to patients including, but not limited to, feeding,
bathing, shaving, changing clothing, cleaning and trimming fingernails, bed-making, assisting with
ambulation, enemas, skin care, and bowel and bladder elimination; provide such additional care as
required to meet the personal needs and comfort of assigned patients. Perform a variety of selected patient
care tasks under the direction of an RN/LPN to assist medical and nursing personnel in the examination,
treatment and care of patients.
Nov 2004 - May 2006 Carver living Center, Durham, North Carolina, USA
CNA
Administer treatment and personal care procedures to patients including, but not limited to, feeding,
bathing, shaving, changing clothing, cleaning and trimming fingernails, bed-making, assisting with
ambulation, enemas, skin care, and bowel and bladder elimination; provide such additional care as
required to meet the personal needs and comfort of assigned patients. Perform a variety of selected patient
care tasks under the direction of an RN/LPN to assist medical and nursing personnel in the examination,
treatment and care of patients.
Oct 1998 - Jan 2004 Mcdonalds, Durahm, North Carolina, USA
Manager
Clean and maintain dish machine; clean and sanitize assigned areas. Collect, sort and dispose of trash.
*Follow all safety procedures for using equipment and chemicals. May operate and monitor proper
functioning of food service equipment; follow all safety procedures for using equipment and chemicals;
clean and sanitize equipment after use. ensuring that quality standards are maintained and safe food
handling guidelines are adhered to. Detect and report improperly prepared food or food that does not meet
standards and/or defective/damaged merchandise and status of all supplies in stock. May assist in the care
and maintenance of work areas and alert supervisors to problems as they arise. May place food and
supply orders with approved vendors under direction and guidance of Food Service Manager.
May review stock levels of common foodstuffs and advanced menu items, conduct physical inventories
and maintain inventory records; unload incoming supplies and equipment.
COMPUTER:
30 per min.
CERTIFICATES & LICENSES:
Sep 2004
CNA
Jan 2006
CPT
LANGUAGES:
English - Advanced
Spanish - Beginner
REFERENCES:
Are available upon request
Contact this candidate