Manager Customer Service

R. MICHAEL TILLACK, CPIM, CSCP

**** ******** ***** ******, ** 29153 803-***-**** ********@**.**.***

Capabilities Profile . . .

Professional who innovative, creative, experienced, capable, resourceful, and exceeds expectations by developing

strategies, going after and accomplishing goals, building and leading teams, analyzing and improving, in addition to

listening and taking action while demonstrating an expertise in:

Inventory Management Demand Management Planning Master Scheduling

Cycle Counting Supply Chain Sales and Operations Cost Control

Production Control Forecasting/Variations Capacity Planning Customer Service

Supplier Relations MRP Material Planning Constraints/Time Periods

Lot Sizing /Replenishment Inventory Levels Plan For Every Part Rough Cut Capacity

Kanban/VMI Environment Controls Inventory Inventory Plan

Selected Achievements . . .

• Reduced past due shipments backlog from $352,000 to $12,000 in four months adding 62% of an extra day

weekly by getting the new Master Scheduling system to recognize and schedule product families to avoid chasing

the demand curve and reduced set-up frequencies from 30 to 10 minutes.

• Decreased current inventory from $2.1 million to $1.1 million over a course of seven months after using the

Pareto method to assign time planning frequencies; looked at projected sales forecast and cost to sort the parts by

ABC analysis to achieve these results.

• Increased the inventory accuracy from 58% to 93% by developing a formal cycle-counting program that

brought awareness and importance to the whole organization.

• Discovered $1.2 million in obsolete inventory by using Six Sigma methodology that led to the implementation

of an Engineering Change Process.

• Developed and implemented a Kanban process realizing a 30% reduction in inventory from $175,000 to

$123,000 and eliminated stockouts after collecting the data related to the forecast and consumption history,

gathering a team of six into the project, in addition to discussing and addressing concerns.

• Turned a poor performing supplier to delivering 100% on-time following their previous rating of 30% on-

time by sharing data and mapping out processes offsite 800 miles away from the other team members on a Black

Belt project.

• Assigned to a failing store in which my team of nine and I increased sales by 41% after executing performance

and interactive based management techniques.

Experience . . .

Master Scheduler/Senior Planner, Kaydon Corporation, Sumter, SC 2007 to Present

Senior Logistics Technician, Caterpillar, Inc., Leland, NC/Sumter, SC 1997 to 2006

Assistant Manager, Pinehurst Pottery, Wilmington, NC 1993 to 1997

Store Manager, Rite-Aid/Drug Palace, Wilmington/Burgaw, NC 1992 to 1993

Warehouse Manager, United Artist Cable, Annapolis, MD 1988 to 1991

Education . . .

MBA, Western International University, Phoenix, AZ 2007

BS – Management and Organizational Development, Mount Olive College, Wilmington, NC 2001

Supply Chain Management Program, Fox Technical College, Appleton, WI 2008

APICS – Certified Supply Chain Professional; APICS – Production and Inventory Management Certified

Six-Sigma Green Belt

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