Sales Customer Service
Resume:
Robert "B.J." Falk
Greensboro, North Carolina 27410
Ofc / Cell: 513-***-****
Email: abkef4@r.postjobfree.com
Job Objective: Highly skilled in business development, problem solving,
and territory management, and consultative sales, with a strong Marketing
and Management background.
Proven producer, with over 15 years of successful, Sales / Sales Support
experience, and 17 years of progressively responsible Restaurant /
Hospitality experience. Consistently outperform sales goals and profit
targets.
Seek to combine my sales-building expertise, technical knowledge, and
consultative style, with my personal commitment to customer satisfaction,
to achieve both corporate and personal goals.
(Key Word Search: Sales, Sales Support, Sales Management, Marketing
Executive, Account Manager, Business Development, Retail, Merchandising,
Major Accounts, Software, Hardware, Professional Services, Consulting,
Document Management, Performance Management, Regional, National, NC, FL,
CDIA+)
Sales Experience:
June 1996 - Present REGIONAL DOCUMENT MANAGEMENT SYSTEMS &
NETWORK SALES SPECIALIST (Hardware / Software)
Southeastern US Region
Proven producer, with over 15 years of successful, Professional Sales /
Sales Support experience, at the C-Level, in solution-based / technical
products, to include Production Print solutions (hardware & software),
Network Performance & IP Management software, and complex Document & Data
Storage solutions.
Success, in this sales environment, is strongly attributable to personal
restaurant / hospitality experience and customer service background (see
below).
Well versed in multiple business environments and vertical markets to
include Retail, SMB's, Major / Global accounts, and Authorized Dealer & VAR
communities.
Consistently outperform personal annual quotas, some in excess of
$12,000,000. Possess a personal database of over 2500 highly satisfied
customers and Dealer / VAR's.
Possess "complex sales-cycle" expertise, strong technical & operational
knowledge, and excellent consulting & interpersonal skills.
Coordinate Executive Communication Exchanges (ECE's) and Customer Events &
Technology Updates / Symposiums. Support tradeshows. Possess strong
presentation skills.
Always qualify for President's Club (100%+ Quota) and have achieved
numerous other Sales & Profitability awards.
Restaurant & Hospitality Experience:
July 1979 - June 1996 REGIONAL OPERATIONS / QUALITY CONTROL
and FRANCHISE SALES & OPERATIONS
Eastern - U.S. Area
RANKED #1 in NATIONAL SALES and Q.S.C. AWARDS Annually
Possess highly successful, 17-year hospitality management background, with
leading restaurant concepts, to include Godfather's Pizza, Inc, Pizza Hut
Corp., and Kenny Rogers Roasters Corp. Promoted from Unit-level to
Regional-level position, within the first three years out of college.
Early responsibilities included operations management, training of
management personnel, $20MM P&L management, and the development and
execution of high-profit marketing strategies.
Was nationally recognized, every year of service, for superior operational,
sales, and profit results.
Later promotions, lead to positions in which I provided trend analysis,
business consultation, and recommendations to corporate managers and C-
level staff. Enhanced personal analytical skills and gained valuable
experience, in
Early Career Experience (Cont'd):
working at the regional level, and in capacities where influence, rather
than direct-line authority, was critical to successful execution of
solutions.
Ultimately, as Eastern-Region Franchise Consultant, coordinated all aspects
of franchiser sales- and operations- support. Provided Franchisees
business consultation to develop new revenue streams; meet sales-growth
objectives; and fulfill build-out & market development commitments.
Always met or exceeded profit goals and operational objectives
Gained expertise in long-term project handling; identifying unconventional
markets; and developing sales strategies, while working within strict
boundaries of profit and loss.
EDUCATION:
1977 - 1979 Business & Marketing- President's Scholar; Dean's List
Upper Iowa University
1997 - 2001 M.B.A. Equivalency - Marketing
Americus On-line University (Non-Accredited)
2003 CompTIA Certified Document Imaging Architect (CDIA+)
Certification
Business Seminars & Training Including: SPIN Selling; Selling to V.I.T.O.;
Strategic Selling, Merchandising Specialist, Retail Events Specialist,
Advanced Local Store Marketing, Advanced P&L M Management
REFERENCES:
Contract / Yrs Known Phone Email
Charles Michaux (13 Years) 336-***-**** abkef4@r.postjobfree.com
Ross Geller (13 Years) 336-***-**** abkef4@r.postjobfree.com
Chuck Nusskern (10 Years) 336-***-**** abkef4@r.postjobfree.com
Gary Gill (3 years) 336-***-**** abkef4@r.postjobfree.com
Abe Sadeq (3 Years) 336-***-**** n/a
Steve Miller (25 Years) 803-***-**** abkef4@r.postjobfree.com
John Buono (20 Years) 513-***-**** abkef4@r.postjobfree.com
(Note: Dozens more work, customer, & personal references are available upon
request)
Contact this candidate