Customer Service

COMMUNICATIONS § LEGAL ASSISTANT § CS

Rhonda Rudd

Offering award-winning skills and expertise

***** ***** *****

Print Media Writer P ublic/Media Relations Consultation

Apartment D

Paralegal C ustomer Service

Madison Heights M I

48071

Key Skills

Cell: 248-***-**** Drafts News Releases Legal

Research/Legal

mrsrhondarudd1@yahoo. Drafts Business

W riting

com Correspondence

Media/Public

Fifteen years Resolves Customer

Relations

commended Complaints

performance in Image Building

Expert Communicator

journalism, public

Call Center

relations.

E xperience

Expert in customer

Professional & Work Experience

care/communications,

p roblem solving,

The Detroit News Reporter, Copyeditor, I nterim

relationship building.

E ditor 1987-2001

MS Office “power-user”

Urban Wheel Awards Public Relations/Corporate

w ith additional

D evelopment 2006

p roficiencies in assorted

f inancial databases. Chase Bank Banker, 2003 to 2006

Accolades Onstar R etention Specialist, 2007

Chrysler Financial

Most I n fluential Adjuster Loss M itigations, 2007-

Woman in Journalism, 2010

2001

Three-time “Detroit

Performance Excerpts

Community Service

Pinch-hitting wri ter, penning news releases and stories for

more than one million readers interested in Detroit’s civic and

Award,” 1998-2001

business community affairs.

Spirit of Detroit

Managed losses by collecting debt owed by more than 350,000

Award, 2001

customers throughout the Great Lakes and Midwestern

Regions of the United States.

Wayne County

Commission Customer retention and satisfaction through the use of

R esolution, 2001, up/cross-selling strategies and excellent communication skills;

well organized, with the ability to multitask and prioritize

I nfluential Journalist

workload documents in detail integrity and good rapport with

Detroit Area Agency a ll customers.

O n Aging Media

Proficient in complaint answering, voir dire, t rial notebook,

Award, 2000 legal research and writing, law office and courtroom assisting

w ithin the scope of paralegal duties.

References

Education

Rev. LaVerne Cox, 313-706-

6919

Grand Valley State University, Allendale, MI

Janice Evans, 313-***-****

Saundra Fuller, 773-***-****

Bachelor of Science, Journalism 1984

Sarah Kropinski, 248-***-****

Allison Folmar, 313-***-****

Oakland Community College, Bloomfield Hills, MI

.

Associate Paralegal Certification 2011

Church of Our Father Baptist Church, Detroit

Teacher and Christian Leadership Certificates, 2005, 2009

Contact this candidate