Customer Service Representative

Jahtavia Winston

318-***-****

abked8@r.postjobfree.com

Senior Customer Service Specialist with strong interpersonal skills

and ability to listen and assess customer needs. Detailed-oriented and

efficiency to handle both simple and complex tasks required to excel in the

business world. Strong team member with drive and reliability to motivate

new employees, build a successful company and prosper as future business

owner. Advanced experience with Microsoft Suite and strong communication

skills.

Tower Loan-Shreveport, LA

July 2010-Present

Manager Trainee

. Processing and closing sales and personal loans

. Submitting credit checks and assessing credit information

. Processing payments

Verizon Wireless-Shreveport, LA

January 2009-March 2010

Customer Service Representative

. Conducting technical phone troubleshooting to resolve device issues,

billing and financial issues

. Processing orders for equipment upgrades and warranty exchanges

. Assessing customer calling plans to ensure on best and current

offerings available for usage and money

Caddo Parish School Board-Shreveport, La September 2008-

January 2009

Substitute Teacher

. Creating lesson plans and assignments for K-12 students

. Preparing group projects and observing student interactions

. Ensuring completion of assignments for issuing grades and reporting to

immediate teacher

Boomtown Casino-Bossier City, La

March 2008-August 2008

Cage Cashier

. Processing check and credit card transactions

. Converting gaming checks, coupons and tokens

. Counting down cash bank at shift end and overseeing cashier office

. Answering guest questions and giving directions around casino

Brookshire's Grocery-Shreveport, La April

2006-February 2008

Cashier

. Conducting cash and credit transactions

. Cashing personal and business checks

. Directing incoming calls to appropriate department personnel

. Preparing and receiving bank deposits

Caddo Parish Juvenile Courthouse-Shreveport, La June 2005-

August 2005

Student Worker

. Typing, proofing and distributing center documents and reports for

department personnel

. Screening incoming calls and visitors

. Preparing letters and sorting mail documents for distribution

Centenary College of Louisiana, Shreveport, LA

. Bachelor of Science in Health and Exercise Science, Minor in

Business Administration

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